Overview

CHI Saint Joseph Health is one of the largest and most comprehensive health systems in the Commonwealth of Kentucky supporting over 5,000 active employees, 8 hospitals, and a Medical Group with more than 200 locations across Central and Eastern Kentucky.  

At CHI Saint Joseph Health, we are dedicated to building healthier communities by elevating patient care through high quality healthcare professionals andHumankindness.  We are guided by our strong mission and faith-based heritage, and we're dedicated to providing you with the same level of care you provide to others.  We care about our team members well-being and offer benefits that complement work/life balance such as: 

Paid Time Off (PTO)401(k) and 457(b) Retirement Programs with matchingMedical/Dental/Vision InsuranceMental Health resources for you and your familyWellness Program with rewards up to $450Tuition Reimbursement for future career growth and developmentAdoption AssistanceVoluntary Protection: Accident, Critical Illness, Identify Theft and Pet InsuranceShort and Long Term Disability Free Premium Membership to Care.com with preloaded credits to support adult and child care needsEmployer DiscountsRelocation Assistance*Employee Referral Bonuses up to $7,500*

*for eligible hires and positions

Learn more about our awards and recognitions here:CHI Saint Joseph Health

CHI Saint Joseph Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.  Learn more aboutCommonSpirit Health here.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians advanced practice clinicians nurses and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2200 care centers serving 24 states.

Responsibilities
Job Summary / Purpose

The Volunteer Services Program Manager oversees the policies, and procedures and general operations of our volunteer workforce in the Kentucky Market for CHI Saint Joseph Health.  This role is responsible for standardizing and streamlining policies and procedures to enable a consistent approach for recruitment, retention, and deployment of volunteers.  In addition, this role ensures that our volunteers are legally compliant and appropriate in scope as it relates to relevant regulatory bodies including but not limited to CMS, The Joint Commission, and state regulatory agencies.  The stewardship of volunteers is a critical component including onboarding and training.  

Essential Key Job ResponsibilitiesSupervises other volunteer leaders across the Central/Eastern market of CHI Saint Joseph Health and liaison to the Foundation, Mission and Clinical Departments for all Volunteer activities.Oversee and institute consistent policies across CHI Saint Joseph Health as they relate to volunteersStandardization – oversee and implement consistent procedures for the recruitment, selection, and deployment of volunteers to the appropriate areas of our facilities serves based on position requirements and regulatory complianceEnsure compliance of volunteers with regard to initial and annual education, pre-screening, fit-testing (as appropriate) or other compliance related mattersFacilitate monthly and quarterly meetings across the market with volunteer committees to enhance community engagement and improved care and overall experience for our patientsMaintains documentation and record keepingProcess volunteer applications across the marketLead for volunteer software, Volgistics.Oversees placement and activities of all volunteer programs Maintains office management and continuityAssists with orders of supplies.Assists with all incoming and outgoing correspondence.Maintains communication with the public, staff, and volunteers.Other duties as assigned

Qualifications
Minimum Qualifications

Required Education (for CHI Leadership Job Levels from Supervisor through President)

Does Not Apply

Required Education for Staff Job Levels

Bachelor’s Degree or equivalent in human services related field

Required Licensure and Certifications

N/A

Required Minimum Knowledge, Skills and Abilities

3-5 years in management/administrative experience. Demonstrates a willingness to take charge and work to achieve results, despite obstacles. Communicates effectively with persons of varying educational/socioeconomic background; uses mature judgement in deciding what and how to communicate. Works in a collaborative manner to accomplish the goals of the organization and meet the needs of the organization’s customers. Demonstrates a flexibility to modify one’s course of action in order to perform more effectively in changing and challenging situations.

PREFERRED Qualifications

Master’s Degree preferred