Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Workforce Management - HEAD OF SD - GSC.

Principal responsibilities

Data Scientist with experience deploying, monitoring and maintaining predictive models.Collaborate with internal stakeholders to understand the requirements, design innovative time data models and contribute to development, release and maintenance of these models.Management of the WFM tools and data, ensuring accuracy and relevance to front line and central team demands with SLAs achieved.Support in delivery of WFM BWOT Deliverables for 2024 and beyond within defined timelines covering all key milestones.Build strong relationships, adopting a joined-up approach, to deliver business requirements at pace and with minimum conflict.Maintain contact with stakeholders to identify and communicate business performance, status, and potential risks.Collaborate in building NextGen WFM Solutions support ongoing practices to enable Ops with better productivity performance management.Drive a high-performance culture through better engagement within team and effective peer management.Acting as a Subject Matter Expert to support the wider business to ensure commonality and consistency of solutions.Ensure Planning Service Management processes are effective and propose improvements/efficiencies as required.Compliance with external regulatory requirements, internal control standards and group compliance policy.Timely implementation recommendations made by internal/external auditors and external regulators.