Who we are looking for

State Street is committed to establishing and maintaining high standards around governance in accordance with leading industry practices. As part of this commitment, there is a need for a Governance and Program Management Lead in Global Billing Operations (GBO).  This role will report to the Deputy Head of Global Billing and will be responsible for overseeing billing governance which includes reporting and metrics as well as compliance, audit and risk management.  In addition to governance activities, this role will be responsible for managing the transformation program designed to enhance technology and streamline processes.

Why this role is important to us

GBO is responsible for all of State Street’s client billing processes across the globe. The remit spans across Investment Servicing, Global Markets, and Global Advisors covering over 25+ billing processes. The Governance and Program Management Lead will play a key role in supporting technology releases, triaging production issues, implementing a formal billing training program and maintaining oversight of governance activities.

What you will be responsible for

Individual will be responsible for working with IT to triage all production issues (root cause, ensuring agreed workarounds are documented and moved to backlog)

Technology Release Management (includes managing backlog items across the ORMB ecosystem)

Support product owners to plan and execute UAT for technology releases (including communication of release scope, documentation, and training)

Track and report committed target state (ORMB) conversions

Implement automated testing (TOSCA)

Create and implement formal Global Billing Training material  

Responsible for Oversight committee materials including maintain minutes and action items

Program Management Support

Oversee the management of internal and external audit control, compliance, risk management, procedural documentation and business continuity for the department

Liaise with internal and external Audit teams, driving management of audit review cycles and reporting of remediation requirements/findings for GBO

Oversee Issues & Incidents reporting and escalations; providing transparency into remediation / resolution efforts and any barriers that may arise

Provide Metrics & Reporting updates at the senior leadership level, including but not limited to, Unbilled & Billed AR Monthly Reporting, KPIs, Revenue by Billing Process, etc.

Network and collaborate with Global Delivery Billing Risk partners to drive risk resolution at the top of the house

Ensure compliance requirement oversight is performed and reported to senior leadership (e.g. EUDT, Records Management, Required Absences from Sensitive Leave, etc.)

Develop a deep understanding of the end-to-end billing process and capabilities, driving process improvements forward

What we value

These skills will help you succeed in this role

Experience with Program Management

Ability to escalate in a clear and concise way

Success with synthesize messaging of leadership requirements to drive results

Ability to navigate through complex organizational structures and facilitate decision-making discussions across senior business leaders

Strong understanding of business application of technology

Job Requirements:

Education and Experience:

Bachelor’s/master’s degree in accounting, Chartered Accountant (CA), 17+ years of progressive experience in billing or accounting areas with major financial institutions in a global setting

17+ years management or supervisory experience

Strong communication and presentation skills, ability to interact with senior levels

Exhibits an exceptional standard of quality which includes attention to detail, organization, superior analysis and problem-solving as well as accountability for excellent results

Demonstrated ability to deal with ambiguity, change and a dynamic business environment

Experience in working in a global environment

Skills/ Knowledge:

This is a visible role.  Excellent communication, organizational and presentation skills, and ability to present complex financial matters to management

Self-motivated, self-assured, and self-managed

Ability to multi-task and work under high pressure deadlines

Have experience and proven skill in managing multi-functional, organizational and jurisdictional lines; brings own area of expertise to the table

Understand unit strategic/business plan; ability to set strategic direction for areas of responsibility and ensure goals/objectives are aligned with those of the business

Possess knowledge of accounting and administration products and services

Demonstrates a strong commitment to organizational success; work to do what is best for the organization and its stakeholders (e.g., customers, shareholders and employees)

Demonstrated ability to make and stand by difficult or unpopular decisions when they are in the best interests of the client or corporation

Demonstrates an appreciation for people and perspectives that differ from own; ability to adapt style to match the needs of different individuals, teams and situations

Act as a role model and be committed to model appropriate executive behavior at all times; consistently ‘live’ the organizational values.

Good interpersonal skills and ability to interface with colleagues from all disciplines, backgrounds and cultures - both in the region and across the globe

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we are making our mark on the financial services industry. For more than two centuries, we have been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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