Senior Director of Client Services-Private Equity Fund Accounting

West Orange NJ, or Wilmington, DE

Monday through Friday 9:00 a.m. to 6:00 p.m.

Hybrid Work Schedule

Candidates for this position must be eligible to work in the United States without sponsorship.  Time on-site or time zone may be necessary based on business need.

Some of the things you will be doing:

Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streams Responsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitability Escalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitations Drive business development efforts with key clients to generate revenue opportunities Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches Assist in renewals, engagements, and negotiations with clients Manage the career development and talent management of Client Service Directors Collaborate with other North America leaders to carry out shared goals of the department Work with other business units to identify opportunities for cross-selling services to our clients Assist with the implementation of best practices (e.g. Target Operation Model [TOM] integration) and drive operational efficiencies that optimize service delivery Identify, lead and delegate key department projects Manage and participate in defining Staffing needs & resource allocation for the client service teams including the successful deployment of a global delivery model (e.g. EST/IST) and routine office visits for governance and service delivery continuity Responsible for empowering team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement & development Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directors Stay informed of industry changes (e.g. regulations) and proactively solution services to meet client needs Develop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as needed  Present period performance reports and metrics to the MD Operations Internal responsibilities (scheduling, status reports, time tracking, etc.)

What technical skills, experience, and qualifications do you need?

Bachelor’s degree in a relevant field, such as accounting or finance; MBA preferred Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment  At least ten years of industry experience with a proven track record of streamlining and improving a service operation  A history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency  The ideal candidate will have experience leading large teams and achieving high profitability goals Robust analytical, problem-solving, and troubleshooting skills  Project management experience  Excellent leadership, communication, and organizational skills  Proactive and dynamic personality  Industry compliance experience a plus  Investor Services experience a plus  Creative and agile, leader that motivates leaders to achieve lofty goals  Ability to lift 25 lbs. or more 

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