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The Global Account Executive Expert, commonly known as 'Managing Partner (MP)' is the global account leader assigned to one or more Strategic Customers) The MP, drives the total strategic customer engagement with the customer and is accountable for driving innovation adoption, leading global SW, Cloud and Services growth, the end-to end satisfaction, and reference-ability of the customer(s) throughout the customer lifecycle.

The individual will lead and coordinate SAP's efforts across all lines of business and board areas --- orchestrating all SAP parties around a single, clearly articulated 3 to 5 year joint innovation roadmap based on a clear account strategy and direction in support of the customer’s strategic initiatives using the 4-panel governance model.

 

The MP will lead consultatively by shaping the client’s digital transformation vison and ultimately roadmap and leading SAP's execution of that roadmap with the customer.

 

To drive toward success, the MP ensures three critical elements are in place:

 

A clear Account Plan and strategy which is developed in collaboration with the Market Unit and the extended Virtual Account Team (VAT). A jointly committed multi-year roadmap with the customer that focuses on driving innovation and transformation. As well as a jointly agreed to governance model that enables the right level of focus on a mutually agreed-to set of strategic initiatives.

 

All the above elements support the Strategic Customer Engagement Approach which ultimately will drive value creation, value execution, and value realization for the customer.

 

He/she is ultimately measured by growth in overall net new bookings in cloud software and services as well as protecting the revenue base (renewals) and increasing the NPS over time.

 

The targets and priorities are set with the Regional SCP Head, that region's MU Head and shared with the GM & Global SCP Head.

 

The Managing Partner:

Orchestrates and leads the execution of the account strategy, incorporating Software, Cloud, Services, Support/Maintenance, Partners and Channels (including OEM). Ensures the alignment of SAPs Virtual Account Team to deliver on Business Outcomes Digital Transformation; Creation and Execution of Digital Transformation 3-5 Year Road Mapping Business Development through SAP relevance, executive messaging, shaping client’s digital strategy Completes long-term business strategy planning and creates the SAP-enabling innovation agenda with the customer Uses his/her deep understanding of a customer's business not simply to serve them, but to teach them; to push their thinking and provide them with new and different ways to think about their business and how to compete Develops long term c-level relationships, creates and manages a strong joint SAP-customer governance model, and ensures that the SAP assigned executive sponsor is appropriately engaged Leads Integrated Account Planning and ensures that SAP footprint is expanded with involvement of all relevant LOB's and strategic engagement with SI partners Proactively identifies customer problems and proposes SAP solutions in addition to those already identified Influences and leads a virtual team of resources from various LOBs, functions and geographies. Drives revenue growth across all SAP LOBs throughout the customer lifecycle Creates barriers to entry for competitors, protecting SAP's customer base Drives adoption of and protecting premium support services (MaxAttention ) Provides leadership around Value management and Value realization, enabling connection of Value Engineering methodologies and business transformation practices to (Business) Consulting delivery Bi-directional Collaboration with the customer, Institution of Strategic Customer Engagement Model. driving Bidirectional Strategic Road Maps

 

Experience & Education Requirements

10+ years of business experience in Direct Sales or Consulting with complex business software / IT solutions 5+ years of deep industry/domain expertise in Healthcare & Life Sciences Industry 5+ years of Large Account Management experience / leading account teams in support of customers in the Healthcare and/or Life Science Industry Strong knowledge of the complete SAP offering (including Service and Support) of solution in Healthcare and Life Sciences as well as Retail Several years as (Associate) Partner at System Integrator (e.g. AC) or Several years of Business Consulting Management or Value Engineering Experience with long term planning of resources, technology and account structure Exceptional communication skills, adept at interacting with customers C-Suite. Business level English: Fluent Local language: Fluent, Business Level Strategic thinker, high degree of creativity and innovation Education Bachelor equivalent: yes

 

We build breakthroughs together

 

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 247,700 - 508,600 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 391465  | Work Area: Sales  | Expected Travel: 0 - 50%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid