Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

industries

About the Role

As a Managing Partner, you are accountable for the overall success of a portfolio of deploying and production customers potentially across multiple industries (including banking, insurance, and healthcare). The role will concentrate on customers using our subscription adoption product, Workday Success Plans. The role orchestrates the development and maintenance of executive relationships, takes accountability for the successful deployment of the Workday solution, positions additional value into your customer portfolio, ensures customers consume the components of their Success Plan, and encourages an effective reference motion. Portfolios typically consist of 10 to 12 WSP customers.

Success is measured by customer renewals, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.

About You

Advocate for assigned customers across WorkdayOrchestrate resources to fulfill Workday’s obligationsPromote a remarkable experience that smooths future renewalsCollaborate with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystemDevelop and sustain customer executive relationshipsMaintain accurate contact records of customer interactions in CRM softwareCollaborate with the extended Sales team to develop and realize an account plan for each assigned customerEngage the appropriate workmates to support account planning, feature adoption, and ecosystem activation strategiesServe on and actively participate in customer steering committee meetingsProvide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issuesReceive concerns from customer executives and coordinate workmates to resolve the situationWork with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomesDrive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success PlanSeek customer stories and champions who will speak with prospective customersCollaborate with other workmates in the Strategic Engagement practice around the world to advance the tools and techniques that produce a remarkable customer experience

Basic Qualifications

6+ years project or program manager level experience within a SaaS HCM/FIN arena  2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate

Other Qualifications

Industry exposure to banking, insurance, asset management, management consulting, technology consulting, staffing, acute care, or healthcare technologyAble to deliver customer presentationsAble to write an internal customer account planAble to travel up to 50%Experience with diplomatic coordination or collaboration with executivesConsistent record of positioning / selling professional servicesExperience working with software sales teams to position / sell additional software productsAbility to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targetsLeadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organizationWillingness to ‘roll up one’s sleeves’ and assist wherever neededGreat teammate who will work across the organization to continue improving the way we stay relevant for our customersProven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential.Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued.Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment."Strong account planning skills, with the ability to analyze customer needs and develop targeted sales and marketing strategies to drive customer retention and revenue growth, are highly valued.Demonstrated credibility, built on honesty, expertise, and consistent communication to foster trust and confidence with stakeholders, is critical for success in this role.Strong customer engagement skills, with a focus on building relationships, driving customer satisfaction, and utilizing effective communication strategies to increase retention and sales growth, are essential.Strong ability to identify and understand customer needs through market research, feedback analysis, and problem-solving to inform product development, marketing strategies, and customer service improvements, is essential.Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital.Proven ability to contribute to strategic planning, including developing long-term goals, conducting SWOT analyses, and creating actionable plans to achieve organizational objectives, is critical.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $156,700 USD - $235,000 USD

Additional US Location(s) Base Pay Range: $148,900 USD - $264,400 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!