Designation Associate – Customer Support for Interpretation & Translation Support

Experience in years 0 to 5 years

Relevant Experience 0 to 5 years

Qualification High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job Summary/ Overview This position performs skilled consecutive, first-person interpretation.  Work is performed and reviewed under direct supervision, using well-defined policies and procedures.  Limited opportunity exists for exercising independent judgment and decision-making.  An incumbent refers most problems to a supervisor and generally all non-routine problems.

Language Proficiency

(Read / Write / Speak)

Mandarin/Cantonese - read/write/speaking skills

Working hours 5 days per week (any 2 days off), Permanent night shift, shift allowances provided

Type of Role Translation Support

Work Location Tech Mahindra, Cyberjaya (Work From Office)

Key Responsibilities and  Accountabilities • Provides meaning-for-meaning interpreting.

• Follows interpreter protocols as per training, policies, and procedures.

• Follows all policies and procedures related to information confidentiality and interpreter ethics.

• Attends all required training.

• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.

• Maintains confidentiality as policies.

• Uses standard office equipment such as telephones, computers, copiers, and fax machines.

• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).

• All employees are required to perform the following essential functions:  demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.

Knowledge, Skills and Abilities • Fluency in Mandarin/Cantonese & English

• Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English

• Basic understanding of linguistics and different cultures.

• Skilled in adjusting to rapidly changing circumstances

• Ability to react calmly and effectively in emergency situations

• Strong attention to detail and accuracy

• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.

• Skilled at keeping supervisors informed of problems or issues

• Exceptional commitment to confidentiality

• Skilled in establishing and maintaining effective work relationships

• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser)

• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.