Job Track Description:

\n\n Performs tasks based on established procedures.\n Uses data organizing and coordination skills to perform business support or technical work.\n Requires vocational training, certifications, licensures, or equivalent experience.\n\n

General Profile

\n\n Has advanced and specialized expertise within a range of analytical or operational processes.\n Completes assignments and facilitates the work of others.\n May coordinate assignments beyond work area.\n Proposes improvements to processes and methods.\n Acts as a lead, coordinating the work of others, but is not a supervisor.\n Works autonomously within established procedures.\n\n

Functional Knowledge

\n\n Has developed skills in a range of processes, procedures, and systems.\n Acts as a technical expert in some areas.\n\n

Business Expertise

\n\n Understanding of how best teams integrate and work together to achieve company goals.\n\n

Impact

\n\n Impacts a team, by example, through the quality service and information provided\n Suggests work procedure and practice enhancements to improve efficiency.\n\n

Leadership

\n\n Serves as a team lead.\n May allocate work to team members.\n Provides subject matter guidance to junior team members.\n\n

Problem Solving

\n\n Provides solutions to atypical problems with little or no precedent.\n\n

Interpersonal Skills

\n\n Exchanges information and ideas effectively.\n\n

Responsibility Statements

\n\n Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.\n Resolves telephone and chat inquiries quickly.\n Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.\n Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.\n Provides information to employees and HR on matters pertaining to personnel forms and records.\n Initiates appropriate actions as required by HR or employee.\n Advises on benefit plan options.\n Performs other duties as assigned.\n Complies with all policies and standards.\n