Who Are We: + The company also creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles. + Currently operates in 15 countries and in 22 languages. + The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow. + Keeping its core principles front and center, is fueled by relationships, driven by impact, guided by what’s right, and energized by what’s next. Culture: + The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. + The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence. Job Description: + VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. + We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope. Position Overview: + The Operations Technician is responsible for work in our Regional + Operations team in the VCC. + The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. + In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency. Essential Responsibilities: + Ensure compliance with company policies and regulatory requirements. + Maintain accurate and detailed records of all account documentation. + Communicate effectively with advisors to resolve any discrepancies or issues. + Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. + Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date. + Ability to work all shifts in a 7x24x365 environment including rotating on call coverage + Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality + Ability to work in a fast-paced operational environment. + Ability to work independently with minimal supervision. + Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. + Ability to learn in an 'on-the-job' training environment. + Participates in planning, daily stand-ups, backlogs sessions. + Performs other duties and/or special projects as assigned. + Identifies areas of opportunity to improve our service offering. + Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s. + Ability and willingness to learn new things, particularly new technology. + Provide expert work order management through driving, following up and closure of assigned trouble tickets. Qualifications: + Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. + Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals + Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python. + Demonstrated knowledge of computing and data troubleshooting + Demonstrated knowledge of network and remote system troubleshooting + Demonstrated knowledge of data management and information technologies + Experience in accurately and reliably interpreting data for determining appropriate action. + Experience in managing multiple priorities. + Preferred advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook. Values: + Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA. + Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace. + Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice. + Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.