Consultant Claims - CH08CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. We are searching for a motivated, positive individual to join our claims team as a Marine Cargo Claims Consultant. This position will primarily focus on Cargo and Transport claims (Motor Truck Cargo, Contingent Cargo, Logistics, Cargo Legal Liability and Warehouse Legal Liability). Proactively investigate, negotiate, and resolve high exposure claims, involving complex issues and/or litigation. Responsibilities: + Ensures that claims are analyzed for coverage, are adjusted and paid within company guidelines. + Develop and maintain strong relationships with underwriters, brokers and clients. + Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, reinsurers, external vendors, etc.) to ensure the highest level of customer service. + Claims Processing and administration. + Investigation and reserving of claims. + Investigate high exposure claims that involve complex issues and/or litigation – requires qualified legal analysis. + Evaluate and address coverage issues and determine appropriate reserving levels. + Maintain an active diary system. + Drive effective subrogation/salvage processes. + Ensure all claims handled within authority limits and in line with our procedures and guidelines. + Select vendors, lawyers, independent surveyors, and monitor expenses paid to ensure service quality. + Reviews and analyzes claim reports to identify and address trends. Develops and implements strategies to correct adverse trends. Required Skills, Knowledge, and Behavioral Characteristics: + Strong technical Marine claims knowledge, and legal exposure is essential. Expert understanding in relevant products, wordings, terms and conditions and coverages. + Three to five years of experience handling Ocean Marine claims. + Claims Handling: Expert knowledge of claims handling process from notification to settlement and recovery. + Strong Litigation Management Skills required. An understanding of relevant legal processes and procedures, litigation management, attend mediations. + Excellent people skills: strong written communication skills, ability to communicate clearly and effectively across various levels in the organization. + Capable of working and collaborating with virtual team members. + Ensure the use of best practices and compliance with all Company policies. + Approaching tasks proactively and anticipating needs. Thinking quickly and prioritizing multiple work streams. + Spanish speaking preferred. + Proficiency in Microsoft Office including Excel, Word. + Some Travel for mediations. + Four-year college degree preferred. This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $84,000 - $126,000 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (https://www.thehartford.com/about-us) | Our Culture (https://www.thehartford.com/about-us/corporate-culture) | What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees) | Perks & Benefits (https://www.thehartford.com/careers/benefits) Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? 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