In this exciting role as a Market Engagement Lead – Business Analyst, you will play a crucial role in assisting small business customers. Your primary objective will be to help these businesses understand and take advantage of energy and cost-saving incentives to boost their operations.

Your key responsibilities will include providing operational support for the entire California SBE portfolio, improving program processes and project operations through the development and implementation of projects, addressing program inquiries, managing program invoicing and administrative reporting, and collaborating with client representatives to handle program leads. As the ideal candidate, you will be able to work both independently and as part of a team, showing initiative and problem-solving skills. You will receive guidance on projects and desired outcomes, and you should feel comfortable asking questions and delivering proposed solutions within given timeframes. It's important that you have experience working with energy efficiency programs and have a good understanding of California utility clients (ideally residing in California).

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

Supports program operation activities, such as program client invoicing, subcontractor accruals, administrative reporting, and process improvement projects. Identifies, tracks, and monitors goal progress and assists in managing leads from multiple outreach sources and documenting these activities in Program databases. Collaborate with cross-functional teams to ensure accurate and timely project data uploads within program systems as well as client systems. Promptly and professionally respond to inquiries and questions from customers and client representatives. Provides ongoing support and collaboration to team members, subcontractors, clients and other key stakeholders. Other duties as assigned.