Partnering with the VP Career Management, the Market Leader will be responsible for developing and leading a team of 15-60 project and/or full-time Consultants across their respective market who consult with 30K candidates per year. The role is responsible for assisting the VP Career Management in communicating the organization’s strategy to the team they lead; encouraging and supporting team efforts to achieve challenging business goals internally with our colleagues and externally with our clients and candidates to drive our message that we are Global Career Experts. This includes identifying hiring, coaching, talent succession, development, and mobility opportunities within their team.
The Market Leader has three main focus areas – Delivery Excellence, Team Leadership, and Execution and Implementation of Projects.
Delivery Excellence: (33%)• Quality Touch Point Surveys- Investigate and resolve approximately 1300 Touchpoint scores; review text analytics data and take appropriate action for systemic issues• CMC Recruitment, Training and Scheduling• Clients and Programs- Client Presentations and Workshop set-up. Provide CMCs for notifications and ensure smooth delivery for non-standard programs. Colleges and Universities - provide and train CMCS. Ensure CU surges do not disrupt CMC availability• Gross Profit- Monitor the efficiency of each CMC reviewing time worked with task specific activities. Take a pro-active, continuous improvement, approach to efficiency with high quality. Additionally, Fulltime Employees - review and monitor to ensure full utilization and redeploy as required• OA, MMO, BDC COLLABORATION - Coordinate activities to ensure efficient, high quality service for the candidate and the client• Ad Hoc- Account-specific candidate escalation issue/research, contact, resolution
Team Leadership: (58%)• Manager's Meeting: Direct leader, Peers (Shared Services, JRC etc), team to do priority setting, ensure efficiency and quality goals are met and forecasting for web events, JSHD, Resume Specialists, workshops, etc. • Leadership Organizational Meetings: NA CM Quarterly Meeting, NA Right Leadership Quarterly Meeting, Manpower Quarterly Meeting• FTE and PE Compliance training• Industry Networking Groups (IT, Pharma, OG and Non-profit. These must be monitored, staffed, constantly improved and expanded• Full Time Employees and Project Employees- Annual performance reviews• Project Employees - Payroll - review and approve bi-weekly • Group Consulting - power networking events, virtual group consulting monitoring and enhancing• Resolution of HR issues for FTE and PE
Execution and Implementation of Projects: (9%)• MAPS - review, development/execution of action items, communication• LinkedIn Groups - monitor, develop, expand, staff• Miscellaneous Projects (Runway, development of materials etc)

Partnering with the VP Career Management, the Market Leader will be responsible for developing and leading a team of 15-60 project and/or full-time Consultants across their respective market who consult with 30K candidates per year. The role is responsible for assisting the VP Career Management in communicating the organization’s strategy to the team they lead; encouraging and supporting team efforts to achieve challenging business goals internally with our colleagues and externally with our clients and candidates to drive our message that we are Global Career Experts. This includes identifying hiring, coaching, talent succession, development, and mobility opportunities within their team.
The Market Leader has three main focus areas – Delivery Excellence, Team Leadership, and Execution and Implementation of Projects.
Delivery Excellence: (33%)• Quality Touch Point Surveys- Investigate and resolve approximately 1300 Touchpoint scores; review text analytics data and take appropriate action for systemic issues• CMC Recruitment, Training and Scheduling• Clients and Programs- Client Presentations and Workshop set-up. Provide CMCs for notifications and ensure smooth delivery for non-standard programs. Colleges and Universities - provide and train CMCS. Ensure CU surges do not disrupt CMC availability• Gross Profit- Monitor the efficiency of each CMC reviewing time worked with task specific activities. Take a pro-active, continuous improvement, approach to efficiency with high quality. Additionally, Fulltime Employees - review and monitor to ensure full utilization and redeploy as required• OA, MMO, BDC COLLABORATION - Coordinate activities to ensure efficient, high quality service for the candidate and the client• Ad Hoc- Account-specific candidate escalation issue/research, contact, resolution
Team Leadership: (58%)• Manager's Meeting: Direct leader, Peers (Shared Services, JRC etc), team to do priority setting, ensure efficiency and quality goals are met and forecasting for web events, JSHD, Resume Specialists, workshops, etc. • Leadership Organizational Meetings: NA CM Quarterly Meeting, NA Right Leadership Quarterly Meeting, Manpower Quarterly Meeting• FTE and PE Compliance training• Industry Networking Groups (IT, Pharma, OG and Non-profit. These must be monitored, staffed, constantly improved and expanded• Full Time Employees and Project Employees- Annual performance reviews• Project Employees - Payroll - review and approve bi-weekly • Group Consulting - power networking events, virtual group consulting monitoring and enhancing• Resolution of HR issues for FTE and PE
Execution and Implementation of Projects: (9%)• MAPS - review, development/execution of action items, communication• LinkedIn Groups - monitor, develop, expand, staff• Miscellaneous Projects (Runway, development of materials etc)