Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years we've thrived on building relationships and making a positive impact in the lives of those we touch. We believe in acting with integrity, doing the right thing and giving back to our communities. A professional staffing services firm, Kforce stands for KnowledgeForce®, describing our highly skilled professionals. Our flexible and direct hire staffing specialists engage over 23,000 highly skilled Technology and Finance & Accounting professionals annually, connecting them with more than 4,000 customers. Our national network of 60 offices, two national recruiting centers, and 2,000+ associates support our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100. Join the Kforce family and we will support you with expert training, innovative tools, an amazing culture, and a team of Great People that will cheer you on your road to success! SUMMARY: The Market Manager/Client Relationship Executive is responsible for the cultivation, administration, and maintenance of client relationships. Provides oversight of the client delivery process of a given office and builds relationships with clients through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust. ESSENTIAL DUTIES AND RESPONSIBILITIES - MARKET MANAGER Oversee all activities related to the client delivery process within a given office or marketplace. Hire and supervise a team of client relationship associates (depending on office/market). Provide training, mentoring and career development of team members. Set daily activity goals for team, ensure attainment of set goals, and provide day-to-day guidance and direction. Conduct weekly one-on-one meetings with team members and perform account or pipeline reviews. Ensure accounts and job orders are prioritized accordingly. Develop service and delivery plans in support of organizational strategies and objectives. Identify customer needs; be continuously alert and responsive to changing customer business environment and needs. Communicate to account management team accordingly. Serve as the quality checkpoint associated with the service and delivery process. Provide ongoing performance feedback to each team member, both informally and through the formal performance evaluation process. Provide support by accompanying team members to key client visits when appropriate. ESSENTIAL DUTIES AND RESPONSIBILITIES - CLIENT RELATIONSHIP EXECUTIVE: Promote Kforce services to clients by determining and implementing appropriate marketing techniques for industry and region, including regular visits to current clients. Qualify and prioritize new job orders. Negotiate with client to establish appropriate bill rates, contract terms, and fees for incoming job orders. Employ appropriate methodologies to facilitate the matching process from the client perspective. Ensure client expectations regarding job orders are set and maintained. Conduct follow-up activities with clients to ensure customer satisfaction and delivery by candidate of expected services. Identify new job order opportunities through client contacts and consultants via candidate marketing and relationship building. Identify customer needs; be continuously alert and responsive to changing customer business environment and needs. Prep and debrief clients; provide coaching and advice to the client through the interview process, to include counter-offers. Advise clients throughout the placement process. Work closely with Talent Delivery associates in efforts related to candidate activities including quality assurance, candidate follow-up, candidate retention and extension, lead generation, re-marketing, and assignment end. Develop and execute daily plan. Participate in periodic training to enhance representation of clients in HR management decisions. SUPERVISORY RESPONSIBILITIES: Supervise activities of assigned associates.