Background:

 

FirstService Residential is the industry leader in providing association/property management services in North America. With over 270 associations and 38,000 units under management in Kansas/Missouri, the platform of services is recognized as the premier provider in this region and is well positioned to grow and expand.  As a member of FirstService Residential Texas Region Executive Leadership Team, this leader is a believer in and an active supporter of FirstService Residential philosophies and culture to associates, clients, and community that advances FirstService Residential and FirstService Residential’s brand in terms of image, reputation, differentiation, and professionalism.

Job Overview: 

The Market President, FirstService Residential will lead all business efforts in that market, have direct responsibility of managing to an annual budget with the intent of growing EBITDA year-over-year, and lead Property Services, Project Management, Operations, and Association/Property Manager team leaders including interaction with Board of Directors and the property owners they serve. The ideal candidate will work cross-functionally with FirstService Residential departments such as Marketing/Business Development, IT, HR, Legal and Corporate Accounting to ensure the business is appropriately managed/supported/sized in these matrix organizations. Further, the Market President will work with the Client Accounting Controller to ensure all property level financial reporting is accurate and timely. The Market President will report to the Regional President, Texas.

Your Responsibilities:

KEY AREAS OF OVERSIGHT

Management operations and sited operations Leadership Team

 

CORE RESPONSIBILITIES

Responsible for annual business plan - driving financial performance to achieve targeted performance margins as identified in business plan Provide overall executive leadership and strategic direction of the Association Management division, Property Services, Project Management, Operations in the greater Kansas City area. This includes frequent interaction with association/property Managers, business leaders, existing clients, prospective new clients, FirstService affiliates and FirstService Residential senior leadership. Provides year-end input to the corporate budget and specifically, to those line items within area of responsibility. Maintain client retention goals as outlined in the business plan. Works collectively with the regional leadership and colleagues on strategies to effect and implement new company procedures, policy changes, etc. Follows regional and/or national policies and operational protocols. Implement best practices, innovation, creative thinking and employment of business practices throughout the company. Drives and support the launch of new clients into the company’s operations both prior to the effective date of the new contract and up through an established onboarding process. Reviews and approves direct report expense reimbursables Review and approve operational expenses as required through regional/national policies Adheres to all company policies and guidelines

 

BEHAVIORS

Anticipate needs across the company and manage companywide resources to provide timely and reliable service to internal and external customers; prioritize and communicate Hold oneself and team accountable for delivering on business goals Demonstrates excellent organizational and time management skills Demonstrate and model company values with internal and external customers Excellent oral presentation and written communication skills; communicate effectively with non-leadership associates and balances being detail-oriented with seeing the bigger picture Demonstrate awareness of variables which could affect employee retention and/or morale; is a leader in developing strategies to ensure employee engagement and retention Proven leadership and change management skills on a large scale Excellent relationship skills with external and internal clients; is persuasive and patient, listens well Ability to work well under pressure and deadlines; committed to getting the job done A strategic thinker; able to prioritize and use sound judgment and decision-making Creative and takes initiative, self-assigns ownership Identifies, manages, and mitigates risks Drives assigned company initiatives, department goals and objectives and other strategic planning initiatives as assigned Ideal but not mandatory, a solid understanding of Association laws impacting company operations and client service lines for the State of Texas As community and industry involvement are important to FirstService Residential's business philosophy, participates as necessary (e.g. CAI, ULI, Local Affiliations) Commitment to attending all designated company meetings and events as well as leadership meetings, area of responsibility team meetings, and others that may be promulgated from time to time

 

BUSINESS DEVELOPMENT

Proven experience with the business development of new clients, and proven success in client relations and retention Lead new business development efforts across multiple company interests - drives and partners with business development, sales and marketing department leaders to meet projected growth targets in accordance with division business plan Ensure the utilization of proprietary CRM database in accordance with national standards

 

PEOPLE DEVELOPMENT

Build an organizational culture and lead in a manner in which passion for excellence and continuous improvement is innate Maintain a deep and ongoing understanding of staff performance throughout the company Drives or supports other management team members in the recruiting, hiring, and separation of personnel Drives alignment of resource planning to prepare and identify resources/ personnel required for growth within margin guidelines for new business and succession Recognizes strengths and weaknesses of key staff members and adjusts job descriptions, positions, and training accordingly in order to maximize the return on human potential to benefit both associate retention as well as company performance Assess effectiveness of processes, probe as needed; plan and implement improvements Ensure employee work processes, roles/responsibilities, habits and payroll processes are executed according to policies and applicable wage and hour laws; review and approve payroll with strict adherence to deadlines for area of responsibility

SUPERVISORY RESPONSIBILITIES

Leadership Team Controller Vice President of Property Management Director of Property Services Director of Project Management Human Resource Leader Business Development Leader Executive Assistant Other Positions as deemed necessary Skills & Qualifications:

EDUCATION/TRAINING:

Ideally possesses a four-year college degree 8-10 years of applicable experience in the field of executive level leadership of $15-$20M dollar operations

EXPERIENCE/KNOWLEDGE/ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Has a minimum of 10 years of successful corporate management and executive leadership experience Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 10 or more years of career tenure Demonstrates excellent organizational and time management skills      Must work effectively with co-workers, customers and others by sharing ideas in a constructive and collaborative manner Must be willing to travel overnight between regional offices located in the state of Texas and any other regional travel as required by FirstService Residential to perform to the job standards and requirements to be effective Regular and predictable attendance

 

 

What We Offer:

 

As a full-time exempt associate, you will be eligible for comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

 

 

 

Disclaimer: 

 

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

 

 

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