EssilorLuxottica, a fully integrated player, is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With a worldwide presence across all stages of the value chain, EssilorLuxottica has over 180,000 employees committed to providing vision care and eyewear products that meet the individual needs and aspirations of each consumer. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products that have been rigorously tested to meet internationally recognized standards, from the simplest pair of glasses to the most sophisticated custom-made lenses and branded eyewear.

By investing heavily in R&D for cutting edge lens and frame technology, as well as reimagining the design, form and function of eyewear, EssilorLuxottica constantly sets new industry standards for vision care and eyewear and the consumer experience around it. Beyond the products we make, our company and our people are deeply committed to elevating the importance of vision as both a basic human right and a key lever for global development.

For more information, please visit www.essilorluxottica.com

Position :  Market Quality Engineerr

Department : APAC Rx Quality

Working Location: Latkrabang ,  Bangkok

 

The Market Quality Engineer is responsible for the implementation of programs geared towards customer connectedness and satisfaction. He / she collaborates closely with various functional teams in APAC Rx labs for timely resolution of feedbacks, concerns and reduction of customer returns. He / she is an individual contributor; with strong linkage to the Global Quality Customer Satisfaction team.

 

Responsibilities:

Set objectives for Market Quality Metrics on customer returns Manages the implementation of customer satisfaction surveys and analysis of results Mobilizes teams for action planning based on customer satisfaction survey results Creates and initiates customer communication on key concerns Leads the timely resolution of customer feedbacks and issues by working closely with functional teams  Linkage to Global Quality Customer Satisfaction team for APAC Rx Quality Creates applicable APAC Quality reportorial documents Initiates and maintains connection with customers on Market Quality topics Launches key customer satisfaction action plans across APAC Rx labs Leads focus and action planning to reduce customer returns

Improves quality system, through multi-functional approach with APAC Rx teams. These include deployment, training, preparation of applicable documents, standardization of procedures and approach as well customer care management (process of returns and escalation of issues)

 

Requirement:

Bachelor degree in an engineering or science discipline Minimum of 5 years’ experience in a high volume manufacturing facility with strong quality assurance discipline Intellectually sharp, capable and can conceptualize systems and solutions. Pursues improvement projects with energy, drive and a need to finish.  Proficient in Microsoft Office applications (e.g., Word, PowerPoint, Excel, and Access) Excellent communication and presentation skills: verbal and written; utilizing tools to address opportunities for improvement and experience in providing reports to a variety of audiences.