Quality is a key driver of competitive advantage in the Ice Cream business. The Market Quality Operation plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers.

Key Responsibilities:

-    End-to-End quality Cold Chain responsibility across the entire China region: Primary and Secondary (Warehouse & Transportation), Tertiary (Distributors, Concessionaries, Customers -cabinets, and freezers).
-    Ensure Warehouse and Transportation quality requirements, including external certifications when applied.
-    Re-packer Quality Management, Audits, continuous improvement and metrics.
-    E-coms channel quality management and performance tracking. 
-    Collaborate with cross-functional teams and customers to address quality issues and drive continuous improvement initiatives.
-    Investigating customer & consumer complaints and implementing corrective and preventive actions to address quality issues and prevent recurrence. 
-    Tracking China CCPMU data and sharing trends/insights with BU Quality team and Key stakeholders.
-    Establish and maintain strong relationships with key customers to ensure E2E quality standards.
-    Develop, implement, and control the Quality Management System (QMS) to ensure full compliance with our products - (including Local Legislation requirements)
-    Driving all compliance and regulatory matters with local & international (in case of importation & exportation) regulatory bodies;
-    Ensure, lead, and execute ICQA (Inter Company Quality Agreements) in case of importation process;
-    Maintain an effective Change Management system to ensure business changes are effectively managed. 
-    Investigate quality issues (Non-conformances) and failures, lead Critical Event Processes, and apply Corrective and Preventive Actions (CAPA) to prevent recurrence. Ensure that improvements to products and procedures can be identified and fixed. 
-    Monitor & manage critical consumer complaints. In case of marketplace issues or incident-related product safety/quality, support local IMT and E2E investigation. Ensure actions are in place and Learnings shared with the business.
-    Marketing Quality Operation related digital quality system management. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.