Market Research Manager
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
What we’re seeking:
Frontier is looking for a highly collaborative, detail-oriented, coachable, self-aware, telecom-savvy, and analytical individual who is interested in joining our fast-paced consumer insights team. This individual will be primarily responsible for managing research studies with vendors and translating outputs into actionable insights while coordinating, attending, and sometimes leading project calls with cross-functional teams. In this in-person role, you will be required to report to 1919 McKinney Ave, Dallas, TX, or 610 N Morgan St, Tampa, FL to complete your work responsibilities.
What we need in you:
Demonstrate strong proficiency in crafting visually compelling slides using PowerPointAnticipate next steps and autonomously move forward without reliance on formal training or extensive guidanceComfortable navigating in shades of gray such as ambiguous processes, without requiring things to be strictly black and whiteAble to drive the best performance out of suppliers while keeping projects within budget and on timeHigh level of self-awareness, seeks feedback, and has a strong desire to learn and expand understandingComfortable leading qualitative and quantitative market research methodologiesExperience working with syndicated and/or do-it-yourself market research platformsProficient in statistical analysis and interpretation of market research resultsDemonstrate attention to detail and excellence in project management; follow up with vendors and team members to keep projects movingSelf-management skills with a focus on results for timely and accurate completion of competing deliverablesBring a desire to learn, innovate, and challenge yourself for the benefit of Frontier’s business and customersHigh level of emotional intelligence; strong strategic & critical thinker who asks the right questionsMaintains composure and resilience, not easily succumbing to frustrationExcellent persuasive and tactful communications skills, and interdependent partnering skillsQuick learner, willing to work in a dynamic, fast-paced, and evolving environment
What you’ll do:
Design, test, and revise surveys with research vendors and track the fielding process by requesting timely updatesTrack research budget, SOWs, project timelines and providing weekly team updatesManage procurement processes from developing research briefs, working with internal teams to issue RFPs, organizing calls with vendors, and awarding projectsAnalyze data from primary research reports and syndicated services to develop insights and implications presentations to present to internal teamsData/research mining to uncover insights to support strategic and execution initiativesDeep dive into data and clearly present learnings that are relevant and meaningful to the businessAnalyze data from primary research reports or syndicated services and develop actionable insights and recommendationsDesign presentations that are aesthetically appealing to impact insightsData visualization: utilize easy-to-understand graphics and other representations to communicate research findings effectively
What we offer:
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:
Salary Range: $59,000 to $167,00020 PTO (Paid Time Off) days + 10 paid holidays per year Day one medical, dental, vision and prescription drug plan 401k match of 50% on 6% of eligible compensation Tuition Assistance Program Personal & Work Life Balance Resources & Wellness Support Assistance Employee Resource Groups Same-sex spouse and domestic partner benefits coverage 10 weeks of paid parental leave, & a phased return to work program for new parents Up to $10k in adoption program assistance 3 weeks of paid caregiver leave
What background you should have:
5+ years of related work experience: 2+ years in market research minimum; Preferably in telecom spaceBachelor’s degree in Market Research, Marketing, Business or relatedMA / MSc or MBA or higher degree is advantageous but not essentialBackground in market research, including design, programming, interpreting, analyzing, and reportingHands-on experience in a wide variety of qualitative and quantitative methodologiesTrack record of extracting key insights and translating them into workable recommendationsStrong interpersonal skills, able to navigate complex organization structures and influence accordinglyPrevious success in an insights role within a B2C environment
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.