The Market Sales and Service Analyst is an intermediate level position responsible for leading the formulation and implementation of long and short-term strategic plans and objectives to increase market share/penetration and maximize opportunities for growth throughout the marketplace. The Market Sales and Service Analyst supports the Market Leader in Performance Analysis, Project Management and tracking of key initiatives and operational controls.
Responsibilities:
• Assist the Market Leader in identifying risk -based trends in the business such as sales practices, human capital and performance
• Partner with Branch Operations and team members to identify potential weakness or risk areas to minimize operating losses, fraud, and risk across assigned market
• Analyzes the implementation and use of sales tools and techniques for the market
• Provides administrative support to assigned market, ensuring seamless execution and delivery of core sales, service and operational processes
• Ensures project completion, special assignments, and other ad hoc activities as required
• Provide sales assistance by designing and implementing process improvements
• Support new products, promotions and projects defined by the business
• Review and provide training materials to the Branches in the assigned market
• Responsible for Client Escalation and oversight of Complaint Capture monitoring
• Ensure strength of branch control framework, maintain full regulatory compliance, and improve review results
• Measure the efficacy of key controls, validate assets, confirm adherence to security procedures and loss prevention measures, align corrective action plans, and complete other mandatory controls and oversight standards
• Partner with branch management to review process efficiency and standardization in obtaining satisfactory ratings in the inspection Branch program
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
• 5-8 years of relevant experience required
• Experience in Management within Banking and/or Financial Services preferred
• Experience in Operations preferred
• Working knowledge of risk and controls
• Working knowledge of banking regulations, company policies, and compliance
Education:
• Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Consumer Sales------------------------------------------------------
Job Family:
Consumer Sales Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Glendale California United States------------------------------------------------------
Primary Location Full Time Salary Range:
$83,920.00 - $125,880.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Jan 31, 2025------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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