Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the Position:

As a Market and Sales Operations Representative (MSOR), you are primarily responsible and accountable to drive services growth in partnership with our dealers with a focus on dealer marketing & sales excellence, digital excellence and to accelerate e-commerce and equipment management application adoption. This position will be based in Yokohama, Japan.

Key responsibilities will include:

Developing industry, marketing and digital application knowledge as well as a strong understanding of the Caterpillar Dealer networkAdvising dealers on marketing, sales and customer-related strategies, systems and processesCoaching dealers in developing increased human performance capability such as identifying performance gap solutionsDrive strategic growth initiatives with Distribution Director to align with internal partners and dealersCounsel dealers on strategy development and lead services growth plan governanceAligning strategies of the dealer with Caterpillar Enterprise StrategyAdvising on existing and potential customer experience issues and improvement measures such as recommending ways to enhance market coverage and customer experience through training, technology enabled and bundled solutions, etcConsulting with dealers on marketing and sales strategy planning including developing strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing salesConsulting with dealers on process improvement methods and assisting with process evaluationAssisting dealers in business planning and on effectiveness of meeting expected business resultsOverseeing and promoting programs that increase sales while achieving targeted price realization and profit margins

As a dealer facing representative, you will collaborate with dealers to build capability, drive process improvement, and execute Market and Sales Operations related strategies. You will connect data to identify opportunities and develop solutions which support dealers in meeting customer needs.

Desired Skills and Experience:

Communication, collaboration and interpersonal skillsChange management and Project management and collaboration skillsAnalytical skills to interpret and understand data to drive actionsAbility to work independently and influence others in a variety of work environments to build trustA Bachelor’s degree in Marketing or a related field would be beneficialPrevious work experience in sales, product support, market development and eCommerce would be beneficialMust be willing to travel up to 40%

Top Candidates will have:

Passion for marketing and driving customer loyaltyHigh intellectual curiosity to learn, engage with people and build strong relationships.

If you can meet the above requirements and are looking for an exciting and rewarding career, please apply today via http://www.caterpillar.com/careers by attaching a copy of your resume.

Posting Dates:

June 26, 2025 - July 3, 2025

Caterpillar is an Equal Opportunity Employer.

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