Apply Description

JOB SUMMARY  

QuickVisit Urgent Care is seeking a Marketing Coordinator to join our team! The individual will promote QuickVisit’s healthcare services, drive patient engagement, and enhance  brand awareness. The candidate performs a wide range of activities, including grassroots marketing, designing internal and external materials, coordinating events, evaluating marketing campaigns, and motivating the team. The marketing coordinator collaborates with internal and external vendors to promote QuickVisit in the minds of consumers. 

  

ESSENTIAL JOB FUNCTIONS  

Demonstrates knowledge of, supports, and fulfills Quick Visit’s mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and standards of behavior. Oversees all communication for QuickVisit, including internal and external, webpages, social media, newsletters, and other communications avenues. Develop creative briefs and guide creative direction to meet objectives for all advertising and public-­facing communications, including print, digital, and video assets. Ability to travel between facilities and QVUC sites. Monitor patient satisfaction feedback and various surveys. Share feedback with the operational team. Leads and coordinates internal events to promote employee engagement and retention. Set strategic marketing goals for the company and team members. Attend weekly meetings with the management team and give weekly reports to the team. Leads the planning and implementation of new and long-term marketing strategies. Coordinates and collaborates with both operational team and outside vendors (chamber of commerce, newspaper, and other local companies) for future clinic openings. Overseeing branding, advertising, and promotional campaigns.  Manage and update website content, physician bios, and service pages in collaboration with the content and web teams. Utilizes leadership skills through delegation to, communication with clinic managers and staff for grassroots marketing with the community. Analyzes consumer and market insights to develop outreach strategies, increase customer conversions, and generate more qualified leads. Communicate with senior leaders about marketing programs, strategies, and budgets. Able to follow budget and remain in guidelines. Able to work independently and serve as a leader for the team. Develops relationships with Employee Services and increases EPS services within the clinic’s communities. Represents the company at essential business functions, community events, industry training and events, and networking opportunities. Ensure all marketing content and patient communications meet HIPAA and legal standards. Support reputation management efforts by monitoring online reviews and helping respond to patient feedback. Performs other duties as assigned. 

EXAMPLES OF DISTINCT DUTIES AND CORE RESPONSIBILITIES:  

Visit clinic communities a minimum of 2x per month Participate in, host, or set up at least one community or chamber of commerce event per site each month. Coordinate additional community event involvement with clinic managers and clinic staff. Ensure that 2x days per month are spent marketing by clinical team members. Annual Fall Football Campaign Sponsorship – to include sponsoring and attending 1x Friday night football game per location. Ensure each clinic is involved in supporting and/or having a presence at the following community events: Back to School Bash, Summer Reading Program, Halloween Trick or Treat, and one main community event (EX: Newton’s Iowa Speedway, Mount Pleasant’s Old Thrashers, Fort Madison’s Rodeo, etc.) Maintain and track calendar of events to share with operation team for reporting purposes. Sponsor and attend 2x Senior Center events per location annually Involvement with the local YMCA or other community center to promote the weight management program or other health services. Update employer accounts in EMR and tracking spreadsheet when new employers request services. Act as liaison between clinic staff and employers. Maintain renewed employer contracts. Analyzing marketing results to generated patient visits. Host bi-monthly Marketing Committee meetings. Update company intranet monthly. Pull weekly reports and analyze patient feedback. Share with clinic managers and ensure proper follow-up is completed. Round at various locations to ensure promotional materials are published in the community (rack cards at hotels and Chamber of Commerce, flyers posted on community bulletin boards, etc.) Ensure interior marketing collateral and designs are up to date, correct, and in good condition. Maintain online digital presence through regular posting (at least 3x per week). Follow the approval process with the compliance officer by sending Facebook posts and other digital advertising monthly for review. Create monthly blog posts and publish on the website Monthly email blasts to the patient base Bi-monthly marketing text campaigns Maintain the website, make minor updates, and work with digital web agency to make major changes to the website.  Requirements

EDUCATION 

High school degree or equivalent Bachelor's degree in Marketing, Communications, or a business-related field preferred 1 year of relevant experience preferred