**Job Summary** A front-line marketing representative, who qualifies leads, provides guest service and generates tour flow by performing the following duties. **Generic Expected Contributions** + Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. + Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk. + Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. + Assists more senior associates in achieving business results by: + identifying opportunities to enhance the effectiveness of business processes. + providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution. + participating in setting department operating plans. + recognizing and celebrating team successes. + achieving results against budget within scope of responsibility. + Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. + Performs other duties as appropriate. **Specific Expected Contributions** + Positively represent the Company at any location assigned. Maintain a collaborative working relationship with hotel and any other third-party company employees. + Provide concierge services to all resort guests and members in keeping, maintaining the “service first, product second” approach. + Provide excellent guest services, including accurate tourist information of the region. + Inspire confidence in the Company through professionalism. + Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training. + Attract eligible guests to preview the Company vacation club program using premiums (gifts). + Fully inform and confirm every guest about the sales presentation, according to the standards described in training. + Create curiosity about the vacation club and encourage guests to tour with an open mind. + Complete the administrative work behind booking, manifesting, and confirming each sales presentation. + Attend all mandatory meetings and training. + Complete special projects as assigned by Marketing Supervisor. **Generic Candidate Profile** Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required. **Specific Candidate Profile** + High School Diploma required. + Minimum of one (1) year of experience in customer service, sales, or marketing. + Bilingual, ability to speak English and Spanish, fluently. + Demonstrate an ability to deliver high level of customer service in all situations. + Demonstrate the ability to build and develop strong work and guest relationships. + Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language. + Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. + Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs. + Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance. + Available to work a flexible schedule including evenings, weekends, and holidays. + Performs other reasonable job duties as requested by Supervisors. The job description is descriptive but not limiting. \#imvwcala Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture