**CORE WORK ACTIVITIES** + Meet each TNS personally to deliver the premium gift + Introduce Encore program to all TNS guests for purchase + Sell Encore packages to TNS guests who choose to purchase + Complete all necessary documentation for the program including Encore purchases and other tracking as required + Maintain minimum production standards for Encore Program + Other duties and assigned tasks as required + Position involves sitting, standing, and /or walking + Processing of paperwork and computer data requires visual observation + Ability to communicate clearly and concisely **Key Performance Indicators** **(Note that specific targets may vary accordingly to current business strategy):** + Associate will be monitored twice a period and must achieve 90% proficiency. + Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period. + Associate must not exceed 8 hours per tour. + Associate must not fall below a 55% gross book to show rate in a given period. + Associate's productivity should not fall below other standards as defined by management. + Verify all packages sold by the Australian Call Centre Telemarketing unit + Undertake administrative process of packages where applicable + Activate current open dated pipeline of packages into available dates and tour slots Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture