Overview Why Marketing Operations Specialist at GM Financial? Is your professional life spent at the intersection of creativity and process? Are you a creative person who loves spreadsheets as much as you love whiteboards? If so, you might be a great fit as a Operations Specialist on the Creative Marketing Operations team in the Marketing Department at GM Financial. We have an open role for someone who will work closely with Dealer Services Marketing managers to organize and deliver impactful projects. As a member of the Creative Marketing Operations team, you will help establish a unified process for deliverables across all our marketing channels and establish a new content supply chain using Adobe platforms. Our goal is not only to help the teams we support work smarter and more efficiently, but also to create the environment they need to do their best, most creative, and most impactful work. We achieve this by mastering best-in-class tools and championing change when needed. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here, we do more than work — we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters. Responsibilities About the role The Marketing Operations Specialist guides and organizes people and processes that add value to the marketing efforts of GM Financial. This incumbent works closely with Marketing Operations leadership, managers within the team and Marketing Operations Managers to provide the leadership needed in delivering Marketing Operation Team goals of developing and optimizing a unified process; supporting the development of team members with training in tools and best practices; and championing a culture of collaboration. In this role you will: Assist in all aspects of managing small and medium creative marketing projects Assist others in their use of these tools, including but not limited to Workfront, Airtable, Miro, Teams and other Microsoft Office apps as needed Assist with onboarding processes for collaboration tools at all levels Lead occasional sessions to educate marketing team members on changes to processes and tools and to maximize efficiencies Identify and execute ways to resolve any issues and solve problems throughout the project life cycle Organize and lead effective meetings as needed to help with the planning, visibility and maintenance of marketing projects Help maintain intake processes for requests from business stakeholders Advise internal clients on requirement discovery, project definition, and project planning & timelines Identify opportunities and make recommendations to improve processes and use of tools as needed Develop and maintain a detailed understanding of business processes, internal applications, internal and external customer needs and priorities in all marketing efforts Maintain familiarity with marketing concepts, especially online marketing Manage research and delivery of digital marketing tools and solutions Qualifications What makes you a dream candidate? Understanding of the creative processes at the core of our marketing efforts Advanced knowledge of internal systems Excellent organizational and time management skills Excellent written and verbal communication skills Strong interpersonal and collaboration skills Strong computer skills, including experience with spreadsheet or database systems and/or project management tools Proficiency in MS Office; Design sensibility and proficiency with assorted Adobe tools A collaborative approach to decision-making Ability to maintain confidentiality, thrive in a fast-paced environment while managing multiple, often unrelated projects Must be a self-motivator/flexible/team player Ability to translate large amounts of information into objective-based deliverables, communicate effectively, both horizontally and vertically throughout the organization, and adapt existing business processes to support evolving projects and initiatives Education and Experience Bachelor’s Degree in related field or equivalent work experience required Experience in Marketing or Project Management preferred What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office NOTE: We are unable to consider candidates who require visa sponsorship for this position #LI-hybrid #LI-CR1 #GMFjobs