At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
The Position: The Marketing Support Director leads a national team responsible for supporting the entire property marketing operation. This role focuses on project management, property onboarding and offboarding, process optimization, and scaling the best practices to enhance marketing impact and efficiency. The Director oversees the marketing ticketing system and helpdesk, ensuring timely issue resolution and resource allocation. Additionally, they manage workflows within Monday.com and lead quarterly marketing audits to assess and refine processes for optimal performance.
Responsibilities Lead and develop a team of Marketing Associates across the national portfolio, providing guidance, training, and professional growth opportunities.Oversee the marketing support function, ensuring seamless onboarding and offboarding of properties, standardized processes, and optimized efficiencies.Manage the marketing ticketing system and helpdesk, ensuring timely resolution, trend analysis, and process improvements to enhance property-level support.Identify, document, and scale best practices to drive operational efficiencies, enhance marketing execution, and maximize impact across the portfolio.Conduct and oversee quarterly marketing audits to evaluate processes, identify gaps, and implement improvements to enhance marketing effectiveness and consistency.Utilize Monday.com to manage projects, track workflows, and improve cross-functional coordination.Collaborate with operations, leasing, and marketing teams to align support functions with business needs and ensure marketing effectiveness at the property level.Analyze support trends and performance metrics to drive continuous improvements, optimize workflows, and proactively address common challenges.Foster strong relationships with internal teams and stakeholders, ensuring the marketing support team is a strategic partner in achieving business goals. Qualifications
Education & Experience:
Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. Experience may substitute for educationSeven years of experience in marketing, with at least 3 years in a leadership or role within the property management or real estate industryExperience managing a marketing team and overseeing multi-property marketing initiativesKnowledge of residential property management marketing strategies, including digital, print, and social media marketingKnowledge of real estate market dynamics, leasing trends, and resident demographicsSkilled in CRM platforms, property management systems, and digital marketing tools (Google Analytics, Google Ads, social media platforms, etc.)Skilled in leadership and team development with the ability to effectively mentor and support marketing associatesSkilled in analytics and strategic thinking, with the ability to interpret market data and apply insights to optimize marketing performanceSkilled in project management and organizational, with the ability to oversee multiple initiatives simultaneouslyAbility to communicate effectively both verbally and in writingAbility to problem solve and navigate complex business challenges, resolve campaign performance issues, and adapt strategies to changing market trendsAbility to make independent strategic decisions regarding marketing initiatives that impact leasing performance and operational successAbility to work cross-functionally with operations, leasing, and asset management teams to align marketing efforts with business objectivesAbility to measure and report on marketing return on investment (ROI) and make data-driven recommendations for improvementsPhysical Requirements:
May be required to sit or stand for extended periods of timeMust be able to read documents, computer screens and dataMust be able to hear and understand verbal communications in person and over the phone or computerMay occasionally be required to lift or carry items such as files or office supplies weighing up to 15 poundsMust be able to operate a computer, keyboard, mouse and other office equipmentWork Environment:
This role is eligible for remote work; however, the ideal arrangement is a hybrid role, requiring the associate to work in one of our corporate or regional offices 3 days per week.The office is an open setting which may include bright lights, constant noises and distractions Company InformationJoin RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment communityComprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQsSoftware Powered by iCIMS
www.icims.com