Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.
Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Promote/upsell Spa services. Evaluate the condition of guests’ therapeutic body needs and advise them on suitable solutions and recommendations. Sanitization of all professional instruments and equipment before each use. Ensuring that workstations and equipment are kept clean and orderly, and all supplies are adequately stocked. Build a client base through referrals and utilization of available promotional materials. Knowledge of features and benefits of professional and retail massage and body products. Participates in sales incentive programs. Enhance technical knowledge through continued training, courses, and education. Presents a professional, well-groomed appearance; provided uniforms must always be worn in the spa and must be laundered and pressed. Work effectively with team members, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others. Learn the names and personally recognize guests and team members. Ensure individualized guest service through acknowledging and responding to their needs and expectations. Actively participate in other areas of spa operations, massages, and body treatment, etc., product knowledge and retail sales. Arrive on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service. Receive guests for their services on time and in a courteous and polite manner. Stock treatment room products, linens, and guest amenities. Disposal of garbage and used linens effectively, efficiently, in a timely manner and as instructed. Properly opens and closes each shift according to standard operating procedures; Properly cares for equipment and uses appropriate amounts of product to assist with cost controls. Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures. Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Possesses complete knowledge and understands all services and products offered to actively promote services and promotions. Maintain a working knowledge of the Company’s property and dedicated events on and near property to advise guests of the same, when possible. Respond to guest requests, complaints, or inquiries professionally, courteously, and promptly; Provides accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction. Develop ability to work without constant direct supervision and remains at assigned post for extended periods of time; Performs prep work, thoroughly cleans, and restocks room as required. Regularly attends and participates in and supports training and team member meetings for the Spa. Building and maintaining guest profiles to anticipate future needs and deliver superior service Assists with managing inventory responsibilities Adheres to all grooming standards as outlined by leadership. Assists in all areas of the spa operation as needed or requested. Ensure confidentiality with respect to guest information. Communicates to management all occurrences involving team members or guests in the spa that require attention. Maintain a positive attitude and contribute to a quality work environment. Adhere to AAA standards and policies. Attending all scheduled spa, resort, and departmental meetings. Demonstrate and exemplify Jamul Casino Resort’s core values (F.I.R.S.T.) daily, both internal and external Guests.
Requirements / Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2+ years’ experience as a Massage Therapist is preferred 2+ years’ experience in Spa or Hospitality setting is required 1+ years’ experience with spa software (Book4Time, Booker, SpaSoft, etc.) Must possess CAMTC (California Massage Therapy Council) certification. Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. High school diploma or equivalent