Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Interacts with patients, staff and other departments in a caring and courteous manner. Provides positive public relations to the hospital staff and community at large.Promotes a positive work environment and functions as a team member, responding willingly and positively to colleagues' needs for assistance and partnershipContributes towards improvement of department scores for turnover/retention/employee satisfaction, i.e. peer-to-peer accountability
SERVICE ESSENTIAL FUNCTIONS
Performs appropriate chair/table massages for HM employees, corporate clients and patients.Assists in tracking the utilization of massages at all entities and offers suggestions for changes to enhance service.Contributes towards improving department score for patient satisfaction
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Contributes to the development of processes and procedures for massage such as scheduling, payment, forms, feedback, evaluation, etc.Assists in the upkeep and professionalism of the massage rooms. Contributes to the management of massage equipment and supplies. Communicates needs to management as appropriateMaintains a high level of confidentiality of all information within Wellness Services. Considerate of client rights and provides for and maintains privacy and dignity of all clients when giving personal careIdentifies opportunities for process improvement providing recommendations impacting quality and safety targets, through peer-to-peer accountability, reporting near misses. Contributes to meeting department and hospital targets for quality and safety
FINANCE ESSENTIAL FUNCTIONS
Maintains an awareness of cost containment principles in the use of supplies, and equipment. Uses resources efficiently to maximize utilization of time and equipment. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize tasks for self
GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in Wellness meetings and communicates needs, process and program improvement to enhance and grow the massage therapy programAssists in the promotion and marketing of massage to departments and individuals of HM employees, clients, patients and community members for growth and viability.Offers innovative solutions through participation in performance improvement projects and department shared governance activities. Completes and updates My Development plan on an on-going basis, including the development of advanced skills
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Successful completion of the 500-hour massage curriculum approved by the credentialing body for the State of TexasBaccalaureate degree in healthcare or related field preferred
WORK EXPERIENCE
One year of experience in massage and experience in a clinical/therapeutic setting License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
CMST - Certified Massage Therapist - State Licensure -- by the Texas Department of Licensing and Regulation (TDLR) ANDBLS - Basic Life Support (AHA) KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesMust be proficient in several dimensions of massage therapy (Swedish, Therapeutic, Relaxation, etc.)Exhibits strong interpersonal, teamwork with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers.Possesses proficient computer knowledgeAdapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem-solvingMust be creative, organized, system oriented and knowledgeable about massage therapy, hospital systems, and delivery of care
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs YesBusiness professional NoOther (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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