Requisition ID: 64565
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
Whirlpool is currently seeking qualified candidates for Master Tech-Line Virtual Appliance Technician (Remote). This role will be located in Canada.
This role will be responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience.
Your responsibilities will includeReading and understanding wiring diagrams, tech sheets, and technical literature Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances Provide detailed information on new or emerging issues to Quality and Engineering teams Identify and communicate business and content gaps for continuous improvement efforts Bilingual Canadian French and EnglishWork for extended periods of time at a desk Converse using a headset. A headset will be provided to you. Learn through direct instruction and self-study Handle company confidential information Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zoneYou can work this job remotely from anywhere in the US Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living spaceProvide office equipment other than the PC (desk, chair, lighting) Working cell phone that can use for multi-factor authentication, either using the okta app or SMS textProvide a quiet environment during work hours with no distractionsCable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is requiredMinimum requirements
High School Diploma or GED3+ years appliance repair experience2+ years of technical support experience in one or more of the following areas: electrical, thermodynamic or mechanical operations for major appliance diagnostics and repairs
Preferred skills and experiences
Some experience with installation, diagnostics, or repairs of Major Appliances Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering Excellent communication (oral and written) and organizational skills A basic understanding of how to leverage numerous and different technologies Customer Service Experience and/or Call Center Operations Knowledge of continuous improvement and/or lean principles
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