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A cover letter is required for consideration for this position and should be attached to the first page of your resume. Please address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.

The MCard is the official identification card for the University of Michigan. Members of the UM community use the MCard all across our campuses, whether it is for using a meal plan at the dining hall or gaining after-hours access to campus buildings. The MCard team works closely with key partners across the Ann Arbor, Flint, Dearborn, and Michigan Medicine campuses striving to provide a seamless experience for those who hold MCards.

Reporting to the MCard Program Manager, the MCard Program Coordinator focuses on the day-to-day operations and administration of the MCard program. This includes being the primary contact for MCard inquiries and troubleshooting the printing equipment when ID Printing Stations have an issue. The successful candidate will have a strong
commitment to customer service and a proven record of developing relationships across different teams.

The MCard Coordinator will be expected to be onsite as needed. During most of the year, the MCard Coordinator can expect to be onsite one day a week. During peak periods of the year, the Coordinator can expect to be onsite up to 5 days a week

Responsibilities*

Primary tasks and responsibilities include but are not limited to:

Customer Service (60%)

Serve as the primary point of contact for customer service questions through various communication channels (phone, email, etc).Troubleshoot MCard ID station issues and ensure inventory is delivered as requestedProvide support for existing MCard discount programs.Be the liaison with various units to gather necessary information for bulk printing during peak seasons.

MCard Production & Distribution (30%)

Coordinate large Mcard distribution events (e.g., New Student Orientation).Manage printer supplies and card stock inventory for ID Stations.Produce and distribute MCards for Conferences & Event Services requests.Review and approve MCard photo submissions to ensure they align with University policy

Data Integrity & Analytics (10%)

Assist in the development & evaluation of the MCard program and ID Printing Site metrics.Ensure appropriate access to MCard systems and resources.Complete identified audits of MCards that are printed.Audit the available inventory for ID card supplies.Required Qualifications*High School diplomaIntermediate level proficiency with data entry and computer skills1+ years experience providing customer service1+ years experience with business software toolsBe able to lift and move printers or other equipment up to 40lbs.Strong verbal and written communication skills.Strong organizational and time management skills. Modes of Work

The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.