Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State Employer MCL Regional Director **Major & Complex Loss Operational Director – Midlands** Is your passion in leadership and managing a successful team of loss adjusters? Do you relish being trusted to handle the most interesting, technically challenging, highest value property claims in the UK? If so, this role could be for you. The continued success of the commercial property offering at Sedgwick has led to the opportunity for a Major & Complex Loss Operational Director in the Midlands area **.** The region comprises of 30 major and complex loss colleagues, a mixture of adjusters and support from a national total of around 150. As **Major & Complex Loss Operational Director** , you will lead a team of highly regarded adjusters and technician support colleagues in your region, interact with clients at a senior level, manage operational and financial performance to budget whilst maintaining and enhancing the team’s renowned reputation for quality of service and technical knowledge. A significant emphasis is also placed on colleague career development as we seek to develop the loss adjusters of tomorrow. **Responsibilities:** + Overall management of the major and complex loss team in the region + Lead and assist on major and complex loss claims + Deliver a strong financial performance aligned with the agreed budget + Work closely with other Major & Complex Loss Operational Directors to maximise flexibility in the resource model brought about by fluctuations in claim volumes, whilst maintaining our ability to respond quickly as events unfold + Define clear systems and structures to ensure each member of the team is appropriately employed and is aware of their role, responsibilities and value to Sedgwick + Drive a culture of continuous improvement that strives for market leading excellence in every aspect of client and customer service + Maintain the highest standards of performance by inspiring, training and motivating colleagues + A clear focus and strategy for career development of colleagues within the region **You will have/will be:** + FCILA/ACILA qualified + Highly organised with a flexible, pro-active approach and the ability to report to others in a clear and concise manner + Excellent oral and written communication skills + First class interpersonal and presentation skills + Able to demonstrate the ability to prioritise work states during busier periods + Excellent knowledge of commercial property claims products + Commercial awareness and an in-depth knowledge of client requirements and strategies + Previous experience in the development of high performing teams is not required but will be an advantage + Proven track record in delivering a strong financial performance for your team is also an advantage + Ability to identify and propose innovative ideas as part of a continuous improvement culture Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. **Taking care of people is at the heart of everything we do. Caring counts** Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)