The Device Management Specialist (Mobility) will be responsible for the deployment, configuration, management, and support of mobile devices (including smartphones, cell phones, tablets, etc.) within the organization. This role involves working closely with the Unified Endpoint Manager, Printing Device Management Specialist, and Workstation Device Management Specialist to ensure a cohesive approach to endpoint management.
Manage, maintain, support, troubleshoot and optimize mobile solution presently in place while making suggestions and adjustments to future needs.
• Plan, create and deploy security and device management policies
• Monitor and track incidents and trouble calls in the ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
• Assist end users (via telephone and/or e-mail, when needed), with a wide range of questions, problems and requests with their connectivity needs
• Monitor and track incidents and trouble calls in Remedy ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
• Update all assigned tickets capturing troubleshooting activities and resolution
• Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved
• Perform monthly Housekeeping activities and reporting
• Perform daily health check on the MDM systems and take corrective and preventive actions as appropriate
• Mentor fellow team members on the tools and technologies
• Keep abreast of what the future is bringing in terms of new products and enhancements to products and how those changes affect our company plans
Eligibility:
• Technical troubleshooting and hands-on experience with Blackberry, iOS and Android devices is required
• In-depth knowledge of mobile device troubleshooting methods - both client and server-side is required
• Experience with
o At least one enterprise-level Mobile Device Management suite such as BES, AirWatch, XenMobile is mandatory
o Installation, configuration, migration and administration of MDM suites
o Microsoft Exchange and ActiveSync
o Office 365
o Virtual Private Network (VPN) setup
o Wireless network (Wi-Fi) setup
• Analysis and investigation skills, with a structured approach to problem solving
• Should be willing to work in rotational shifts
• Assertive and excellent communication skills
• Real time experience in supporting the clients across multiple geographies
• Understanding on ITIL foundation (preferred)
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.