Major Responsibilities:Coordinates and processes the scheduling and dispatching of medical interpreter services by receiving calls, pages, email, fax, hotline and online requests for present day and future appointments.Continuously monitors, updates and coordinates the scheduling and rescheduling of services. Follows up with requests to ensure completion, as needed.Understands medical processes, length of medical procedures and time to travel to ensure timeliness and accuracy of scheduling. Communicates schedule changes and rescheduling needs to Medical Interpreters and appropriate departments.Communicates with supervisor regarding complex scheduling issues.Completes required forms and documentation, and maintains files, binders, call logs, electronic records and other documents as required.Assures compliance with all accrediting agency standards and Aurora policies regarding language access services, HIPPA and safety.
Licensure, Registration, and/or Certification Required:None Required.
Education Required:High School Graduate.
Experience Required:Typically requires 1 year of experience in providing customer service, performing clerical work or scheduling within a healthcare environment.
Knowledge, Skills & Abilities Required:Knowledge of healthcare environment including knowledge of duration of medical processes and procedures.Excellent customer service skills exhibiting confidence. Demonstrates ability to effectively act as a resource to other staff, to resolve difficult situations in a professional and service oriented manner and to work under pressure while interacting in a helpful and courteous manner.Excellent communication (written and verbal), telephone etiquette and interpersonal skills; ability to effectively communicate with a variety of patients and caregivers. Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.Ability to read and understand verbal and written materials/instructions, visual acuity and to sort and file information alphabetically and numerically. Must have the ability to react to stressful situations in a calm, professional and efficient manner.Ability to work in a fast paced environment with a strong attention to detail and accuracy.Ability to prioritize and work independently with excellent organizational and time management skills. Must be able to concentrate on minute details and multi-task.
Physical Requirements and Working Conditions:Exposed to normal medical office environment, may be exposed to potentially ill patients.Must be able to sit for extended periods of time.Must have functional speech, vision, touch and hearing.Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.