Promotes Chevron’s products and services to increase customer engagement and generate demand to drive retention and growth. Manages the process for creating, communicating, delivering, and exchanging value proposition of our offerings to the customers and partners. Analyzes customer insights and competitive intelligence to uncover market opportunities. Develops marketing strategies and plans, executes marketing campaigns and programs.

Supports larger customers/clients and may lead functional projects under infrequent supervision. Developing a detailed knowledge of the work function.

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.  

Global Service Center Overview:

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.  

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.  

Key Job Responsibilities

Use analytics tools to measure the effectiveness of media campaignsAcquire data from (primary or secondary) data sources and build and maintain key visualizations and analytics artifactsWorks with Lead Media Specialist and Digital Media specialist to leverage data to optimize media campaigns/media spend with goal of improving Return on Ad Spend (ROAS) and other key media objectives Identify new process or areas for improvement opportunitiesTeams with Sector marketing and Media teams to optimize data driven decision making

Required Qualifications

Bachelor’s degree or higher in Marketing or other relevant fields3+ years of marketing operations experienceStrong skills with the ability to analyze, organize, collect and disseminate data with accuracyKnowledge of visual techniques for data analysis and presentationTechnical knowledge in database design, data models, data mining and segmentation techniques (SQL capability preferred)Knowledge of current issues within the online media industry, such as attribution, data collection, targeting, and privacyProven ability to work with key analytics programs that may include Excel, Google Analytics, Tableau, PowerBi, SQL (preferred)

Preferred Qualifications

Experience working in a global operations organizationExperience in Storytelling through data analysisComfort in learning new systems and toolsExperience with Marketing Mix and other models 

Chevron participates in E-Verify in certain locations as required by law.

Makati City, Metro Manila

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