NY HELP Yes Agency Medicaid Inspector General, NYS Office of the Title Medicaid Integrity Specialist 1/Trainee Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $52198 to $65001 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 800 North Pearl Street City Albany State NY Zip Code 12204 Duties Description This position will support the ITS Liaison & Technology Oversight function within the Bureau of Operations Management. The selected candidate will be responsible for the following duties: • Assist with all logistics of Staff Transaction activities (Onboarding, Offboarding, Promotions, Reassignments, Name Changes, Extended Leaves, etc.), including submission of Service Now Information Technology Service Management (Service Now ITSM) tickets on behalf of supervisors, day-one onboarding logistics and guidance, and creation of onboarding profiles. • Serve as an ITSM Business Approver for Agency staff ITSM Requested Items, conducting daily review and analysis of all ITSM tickets, trends, training opportunities or education gaps, etc. Serve as internal Point of Contact (POC) for ITSM ticket prioritization and escalation of breached incidents. • Assist in development of new training resources and promotion of ITS guidance and resources to improve the technology experience of the Office of the Medicaid Inspector General (OMIG) staff including managing content on the MigNet Technical Support page. • Assist with coordination of monthly remediation testing (Microsoft & Third-Party Software patches) with OMIG testers at direction of supervisor and in partnership with ITS. • In collaboration with ITS, assist with coordination of technical projects including Windows/OS updates, server/network upgrades, software upgrades, Device Refresh, etc. Serve as a tester for various ITS Change Management. • Liaise with other service bureaus (System Admin, Bureau of Business Intelligence, Human Resources, etc.) on technical solutions and/or training mechanisms. • Other duties as assigned. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)**To be considered for appointment through NY HELPS, candidates must meet the open-competitive minimum qualifications for this position:• Bachelor’s degree* or highero Advanced placement to the Trainee 2 or Grade 18 level may be possible depending on education and experience.*Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accredited agency by theU.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside of the United States or its territories, you must provide independent verification of equivalency. This information can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. Candidates are responsible for the evaluation fee.Competitive Minimum Qualifications:Current New York State Employee with one year or more of permanent or contingent- permanent competitive service, or 55 b/c service as a Medicaid Integrity Specialist 1; OR current New York State employee with one year or more of permanent or contingent-permanent service or 55 b/c service in a qualifying title and eligible for transfer under section 70.1, 70.4 or 52.6 of the Civil Service Law.70.1 Transfer:• For a 70.1 transfer to this title, you must have one year of permanent or contingent-permanent competitive service in a 70.1 title allocated to a salary grade 16 or above (11 or above for a Trainee 1, 12 or above for a Trainee 2).70.4 Transfer:• For a 70.4 transfer to this title, your current title must be within two salary grades, and either be on the PCO or be on the PATT and possess a bachelor’s degree. Your score on either the PCO or PATT does not need to be reachable.52.6 Transfer:• For a 52.6 transfer to this title, you must have one year of permanent or contingent-permanent service in a 52.6 title allocated to a salary grade 16 or above (11 or above for a Trainee 1, 12 or above for a Trainee 2).To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.55-b/c program appointments: For a 55 b/c appointment, you must:• Possess the minimum qualifications for the selected title as established by the Department of Civil Service and listed on the most recent exam announcement• Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation if necessary).• Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/ and be able to provide it to the Human Resources Office upon request.*If you are currently 55 b/c eligible and possess a bachelor’s degree, we encourage you to apply for this position.Depending on qualifications, you may be required to serve a 1 or 2-year traineeship that leads to the full level grade 18 position.Preferred Qualifications: Excellent verbal and written communication skills; strong analytical skills; and the ability to work with others to resolve conflicts. Additional Comments Travel up to 10% to locations not served by public transportation may be routinely required.As this position requires travel, the appointee must have a valid license to operate a motor vehicle in New York State or otherwise demonstrate their capacity to meet the transportation needs of the position.PLEASE NOTE: We are unable to open documents from Google Docs, Google Drive, OneDrive, Apple Pages, and/or “the cloud”. Please submit resume as a Word or PDF attachment.The Office of the Medicaid Inspector General is proud to be an equal opportunity employer. We encourage those with unique backgrounds and contributions such as education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs to apply. We provide reasonable and religious accommodations for any part of the application and hiring process. If you have a disability or special need that requires accommodation, please send a request to RARequest@omig.ny.gov. Some positions may require additional credentials or a background check to verify your identity. Name Jessica Morton Telephone 518-408-0509 Fax 518-408-0395 Email Address recruitment@omig.ny.gov Address Street 800 North Pearl Street City Albany State NY Zip Code 12204 Notes on Applying Submit resume to Jessica Morton, Office of the Medicaid Inspector General, 800 North Pearl St, 2nd Floor, Albany, NY 12204, OR by email to Recruitment@omig.ny.gov with a subject line of MIS Trainee 1- Operations, OR by fax to (518) 408-0395, no later than February 27, 2025.