At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients 18 months and older who require timely medical care, but the situation is not an emergency. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
We are seeking a full-time, 40-hour Medical Assistant to join our Urgent Care team located at 30 Locust St in Northampton, MA! The typical schedule will be 8-hr shifts Monday-Friday 7:30am-4:30pm (staggered), with rotating weekend coverage (every other).
Since Urgent Care is a 7-day-per-week operation that delivers care days, evenings, weekends, and holidays, we request staff to be flexible with scheduling needs and take on weekend/holiday coverage as needed. The operating hours are Monday through Friday from 8:00am to 8:00pm and Saturday & Sunday from 9:00am to 5:00pm. We are open on major holidays from 9:00am to 5:00pm, but we are closed on Thanksgiving and Christmas.
As a small but strong team of 1-2 providers and 2-3 support staff, our Medical Assistants get the opportunity to work autonomously to the top of their education/certification while also functioning as part of a collaborative team.
We do our best to keep all employees in their assigned locations; however, you may also be asked to float to other locations for training/precepting purposes or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes). The other locations are Southampton, Amherst, and Greenfield, MA.
Job Summary
The Medical Assistant is responsible for patient care activities that include but are not limited to obtaining vital signs, obtaining blood specimens, and assisting nursing and medical staff in performing invasive and non-invasive procedures, such as bone marrow aspirates.Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, transporting patients and specimens as needed, and monitoring the environment of care. The position requirements include organizational skills with attention to detail, thoroughness, practical decision-making, excellent communication skills, and a commitment to teamwork.
This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.
This position reports to Practice Manager and operates within established organizational and departmental policies and procedures.
Must be able to effectively interact appropriately to an individual's intellectual level and physical ability.
Essential Functions:
- Establish rapport with patients and families from a variety of cultural, ethnic, and religious backgrounds.
- Communicate patient and family difficulties and concerns to appropriate staff.
- Maintain patient safety, privacy, confidentiality, and follow guidelines under HIPAA.
- Provide care based on age-specific needs of patient.
- Involve interpreter services as necessary.
- Greet patients and families promptly in a welcoming and courteous manner.
- Follow CDH policy when treating and greeting patients by verbally confirming patients’ two identifiers.
- Respond promptly and courteously to requests for assistance by patients, families, visitors and staff.
- Provide clear and accurate information.
- Assist patients as needed responding to special needs such as wheelchairs, etc.
- Obtain and record vital signs, pain screen, weights, and heights accurately in appropriate Electronic Medical Record.
- Report changes and/or abnormalities in vital signs, unusual findings, and changes in patient’s condition to the nursing/medical staff in a timely manner.
- Obtain specimens (urine, stool, sputum, etc.) and/or instruct patients/family members in collecting specimens.
- Assist nursing and medical staff with procedures as requested.
- Obtain vital signs before and after each procedure and gathers appropriate paperwork.
- Collaborate with ancillary and medical staff in preparing the patient and family for procedures and treatments through verbal explanation, emotional support, and sharing educational materials.
- Demonstrate proficiency in technical skills, e.g., phlebotomy, (adapting technique as necessary for various age groups) and slide preparation as applicable.
- Perform activities related to efficient clinic operations and patient flow:
- Manage room assignments in order to maintain patient flow.
- Strategize the day’s workload and make recommendations to doctors and others accordingly.
- Have ability to manage walk-in patients and wait times when assigning rooms.
- Partner with MD’s, Nurses and other clinic assistants to discuss assignments room flow.
- Monitor waiting room and inform patients of delays, escort patients to appropriate exam room and or infusion area.
- Transport patients, medical records, specimens, blood components, equipment and supplies in accordance with CDH policy.
- Ensure that all clinical areas have an adequate stock of medical supplies, equipment, and patient education materials.
- Obtain and order supplies and equipment when needed.
- Ensure that supplies are adequate and equipment is in proper working order.
- Monitor for safety, cleanliness, and expiration dates on a daily basis.
- Ensure supplies are fully stocked throughout the day.
- Clean and maintain medical equipment.
- Notify appropriate personnel of equipment, supplies, or patient care areas that require cleaning or repairs.
- Identify patients that require Infection Control precautions and take appropriate steps.
- Inform providers and staff of such patients by monitoring patient assignments.
- Maintain a working knowledge of current computer system used in clinical area and how to access the help desk for work tickets.
- Understand and utilize pager systems including text paging staff.
- Answer phones when coverage is necessary and triage as appropriate.
- Direct patients to appropriate waiting areas, exam rooms, and other patient care areas.
- Work collaboratively and functions as an effective member of the health care team.
- Demonstrate respectful and courteous behavior toward peers, co-workers, and visitors.
- Demonstrate the ability to work collaboratively with peers and coworkers.
- Maintain flexibility in setting and changing priorities.
- Adapt to new situations.
- Accept additional responsibilities based on the changing needs of patients, families, staff, and the unit.
- Demonstrate appropriate response to emergency situations.
- Contribute to the efficient operation of the clinic by using time wisely and taking the initiative to assist others.
- Attend and participate in staff, unit, and department meetings.
- Contribute to quality improvement efforts.
- Suggest improvements in procedures, processes, and systems.
- Take initiative to report problems and suggest solutions and alternatives.
- Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
- Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
- Meet annual competency and retraining requirements.
- Ensure staff meets annual competency and retraining requirements.
- Attend meetings as required.
- Perform other functions/duties as requested.
Required for All Jobs
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
High School Diploma or Equivalent required
Experience
One (1) year technical/vocational training school required
One (1) to three (3) years’ experience as a medical assistant or EMT-B certification required
Knowledge, Skills & Abilities
One (1) year technical/vocational training school program or one (1) to three (3) years’ experience as a medical assistant or EMT-B certification required.
Additional Job Details (if applicable)
The ideal candidate profile is an experienced, adaptable Medical Assistant who is confident in their clinical abilities and genuinely enjoys variety! We hope our new employee holds organizational skills with attention to detail, thoroughness, practical decision-making, excellent communication skills, and a commitment to teamwork. We prefer our Medical Assistants to have the national MA certification from CMA, AAMA, RMA, CNMA, or CCMA.
Remote Type
Onsite
Work Location
30 Locust Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Mass General Brigham Medical Group Western Massachusetts, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.