Summary Serves as a Medical Assistant in a practice or Urgent Care by primarily assisting providers and acting as a backup for reception. Clinical care provided to patients is within the scope of practice defined for medical assistants and as directed by the provider. Essential Duties and Responsibilities + General Medical Practice: Demonstrate competence and knowledge in clinical tasks, including but not limited to: + Point of Care Testing (POCT): Perform urinalysis via urine dipstick, urine pregnancy testing, finger stick blood glucose, and rapid strep screening. + Clinical Procedures: Conduct routine venipuncture, operate centrifuge, perform 12 lead EKGs, set up and assist with pelvic exams, and apply prefabricated and fiberglass splints. + Vital Signs: Obtain accurate temperature, pulse, blood pressure, and weight for patients of all age groups. + Injections: Administer injections safely and accurately for all age groups. + Patient Assessment: Assist providers in assessing patients' physical, psychological, and social dimensions, participating in the implementation of care plans. + Documentation: Accurately document reasons for visits, vital signs, and other pertinent information in patients’ charts, ensuring all entries are signed and dated. + Patient Escort: Escort patients to exam rooms and assist as needed. + Specimen Collection: Follow practice protocols for specimen collection. + Infection Control: Develop and maintain infection control protocols within the MA’s scope of practice. + Emergency Response: Notify RN and/or Provider of abnormal vital signs and high-risk patient complaints (e.g., SOB, chest pain, tongue/facial swelling, dizziness, uncontrolled bleeding). + Patient Interaction: Welcome patients to the practice, introduce yourself by name, and keep them informed of any delays. + Intake Functions: Perform basic intake functions under the provider’s direction. + Staff Communication: Effectively communicate with providers and other staff to ensure patients’ needs are met. + Patient Education: Provide patients with educational material as directed by the provider. + Communicate with co-workers and managers when assistance is needed. + Ensure all patient questions are answered and inquire if there is anything else that can be done to assist them. + Answer incoming calls professionally, identify yourself and the practice, and handle calls appropriately. + Assist in preparing and maintaining patient charts and other medical records. + Listen carefully to callers, gather information to direct the call, take messages, or meet the caller’s needs. + Maintain procedure carts and ensure an adequate supply of stocked items. Monitor, order, and replenish medical supply inventory as needed. + Stock exam rooms, lab, and medication rooms as necessary. + Assist in new staff orientation (after six months of hire). + Perform data entry tasks as needed. + Report conflicts in schedules or time constraints to the MA Lead. + Attend and participate in daily huddles. + Complete annual and critical competencies identified for the assigned department. + Participate in the self-evaluation process. + Act as a resource and provide in-service education in areas of expertise. + Stay informed about changes and advancements in the field. + Supports and promotes the mission and values of Covenant Health Ministry. + Any other essential duties and responsibilities will be added between “Supports the mission” and “Other duties.” + Ortho Practice - Will work with surgical patients who have had joint replacements and abide by the standards of care set forth by St. Mary's Hip & Knee Replacement Interdisciplinary Team. Will complete the required amount of education specific to hip and knee replacement as outlined by St. Mary's Hip & Knee Replacement Interdisciplinary Team which follows DNV Hip and Knee Replacement Program requirements. + Maintains all required competencies and completes annual compliance courses on time. + Other duties as consistent with this role. Job Requirements Job Knowledge and Skills + Working knowledge of office practice and procedures. + Handle multiple priorities. + Computer skills. + Must have excellent patient relations and interpersonal skills. + Must read, write, speak, and comprehend the English language. + Effective use of telephone skills. + Medical Terminology required. Education and Experience + Certification by a nationally recognized organization which includes a competency exam. Those organizations include the American Association of Medical Assistants, the National Center for Competency Testing and National Health Career Association. + Graduation from an accredited 2-year Medical Assistant program preferred. + Basic Life Support certification required.