Job Summary/Overall Objectives
The Medical Assistant performs clinical and clerical functions related to treatment of patients and organization of the department.
Essential Job Functions
Delivers direct and indirect patient care in accordance with hospital/physician practices policies, procedures, and protocols. Assists to collects patient healthcare data, including VS, weight, chief complaint and pain assessment as directed Completes patient care treatments and testing as ordered. Complies with completeness, accuracy and timeliness of documentation. Maintains a collaborative relationship with the physicians/nurses to achieve desired patient outcomes. Prepares patients for examinations, treatments, and procedures. Communicates pertinent information of actual or potential problems to the physician or nurse. Assists the physician with treatments and procedures as requested. Performs clerical functions in support of patient care and office functions. Answers telephone calls, taking accurate messages and relaying them to the appropriate staff. Obtains and verifies accurate patient demographic and insurance information entering it into the billing system. Accurately enters codes, based on diagnosis given, and enters codes and charges into billing system. Completes forms and letters necessary for continued patient care. Completes additional clerical duties as assigned. Provides for patient safety in compliance with hospital and physician practice policies. Utilizes two forms of patient identification before implementing any form of patient care. Labels all patient specimens with identifiers per policy. Uses patient identifiers on all forms of written documentation, including notes and point of care testing results. Adheres to infection control process, including standard precautions, to reduce the risk of acquiring or transmitting infections. Demonstrates accountability for professional development. Demonstrates an ability to solve problems independently and seeks assistance from immediate when appropriate Maintains accountability for own actions. Effectively functions as a resource person. Acts as a patient advocate. Performs effectively in the role of preceptor/mentor to new hires/students. Assists in maintaining/decreasing organizational/departmental costs. Assists in organizational compliance with regulatory agencies. Assists in continuous survey readiness or inspections and surveys. Performs all quality control, monitoring functions and reports out of range information immediately to supervisor. Consistently practices National Patient Safety Goals. Facilitates interpersonal communication on a routine basis. Interacts with external customers in a courteous and respectful manner. Interacts with co-workers and internal customers in a respectful and professional manner Specialty functions (i.e. Documentation, ordering, authorizations etc.) to be defined based on the operational needs of the department where applicable. Other duties as assigned.
Competency and Experience [Knowledge, Skills and Abilities]
Required Qualifications/Experience (please add any additional requirements)
High School Diploma, GED or higher level of education. Related training/experience (preferably within the past five years) Medical Terminology Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice. Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.Preferred Qualifications/Experience (please add any additional requirements)
Completion of a Medical Assistant Program Experience in Healthcare setting.License, Certification & Clearances
Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program requiredPosition Type/Expected Hours of Work
Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be expected locally between System locations.Equal Employment Opportunity
Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.
Disclaimer
This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Work Environment
Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
x
Extreme Cold
x
Heights
x
Confined Spaces
x
Extreme Noise(>85dB)
x
Mechanical Hazards
x
Use of Vibrating Tools
x
x
Operates Vehicle (company)
x
Operates Heavy Equipment
x
Use of Lifting/Transfer Devices
x
Rotates All Shifts
x
8 Hours Shifts
x
x
10-12 Hours Shifts
x
x
On-Call
x
Overtime(+8/hrs/shift; 40/hrs/wk)
x
x
Travel Between Sites
x
x
Direct Patient Care
x
x
Respirator Protective Equipment
x
x
Eye Protection
x
x
Head Protection (hard hat)
x
Hearing Protection
x
Hand Protection
x
x
Feet, Toe Protection
x
Body Protection
x
Latex Exposure
x
Solvent Exposure
x
Paint (direct use) Exposure
x
Dust (sanding) Exposure
x
Ethylene Oxide Exposure
x
Cytotoxic (Chemo) Exposure
x
Blood/Body Fluid Exposure
x
x
Chemicals (direct use) Exposure
x
Mist Exposure
x
Wax Stripper (direct use)
x
Non-Ionizing Radiation Exposure
x
Ionizing Radiation Exposure
x
Laser Exposure
x
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
x
x
Sitting
x
x
Walking
x
x
Climbing Stairs
x
x
Climbing Ladders
x
Standing
x
x
Kneeling
x
x
Squatting (Crouching)
x
x
Twisting/Turning
x
x
Keyboard/Computer Operation
x
x
Gross Grasp
x
x
Fine Finger Manipulation
x
x
Hand/Arm Coordination
x
x
Pushing/Pulling(lbs. of force)
x
x
Carry
x
x
Transfer/Push/Pull Patients
x
x
Seeing Near w/Acuity
x
x
Feeling (Sensation)
x
x
Color Vision
x
x
Hearing Clearly
x
x
Pulling/Pushing Objects Overhead
x
x
Reaching Above Shoulder Level
x
x
Reaching Forward
x
x
Lifting Floor to Knuckle
x
20#
Lifting Seat Pan to Knuckle
x
20#
Lifting Knuckle to Shoulder
X
5#
Lifting Shoulder to Overhead
x
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.