Northern Light Sebasticook Valley Hospital Department: RHC - Newport Work Type: PRN Hours Per Week: Variable Work Schedule: Variable Summary: To provide clinical support for medical practitioners, assist practitioner in the performance of Medical Procedures, conduct follow up with the patient's concerning lab and other tests results, triage patient calls as needed. Performs phlebotomy work and injections, manage patient records, act as a liaison between patient, hospital, other providers and the practitioners. Responsibilities: + Prepares patients to be seen by provider. + Assists provider with minor surgical procedures. + Performs in office testing and treatment. + Triage patient calls as needed. + Remind patient of appointment as necessary. + Collect necessary reports/information prior to patients’ appointments. + Execute standing orders, routine preventative services and/or prescription refills as authorized by provider. + Notify patient of applicable results, communicating recommendations of diagnostic studies, as instructed by provider. + Provide educational information to patients as required. + Answer questions from patient/patient family or supply a resource that will have the answer. + Understands and properly utilizes EMR. + Documents all required information appropriately in patient charts/EMR. + Performs job utilizing all resources with minimal waste of supplies, materials, and time. + Performs job within allotted time frame. + Demonstrates safe behavior in all aspects of job. + Utilizes higher education, seminars, professional publications, and hospital in services to remain current in profession. + Supports and contributes to practice administration. + Maintain patient confidentiality at all times. + Orders or notifies proper staff of need for clinical supplies/stocks supplies. + Properly utilizes and maintains all equipment for job. + Schedules/Reschedules patients as necessary. + Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures. + Report and directly address identified environmental hazards when appropriate. + Report and directly address violations of patient safety policy and/or protocol when involved or observed. Other Information: + Certified Medical Assistant Certification Required. + MINIMUM QUALIFICATIONS: MEDICAL ASSISTANT – Certified/Registered requirement(s): 1. High school diploma or GED. Successful completion of a Medical assistant program and externship (equivalent work experience can be substituted for externship) AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained 2. In lieu of a formal medical assistant program, five years' experience as a Medical Assistant AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained JOB COMPETENCIES (Include Age Specific requirements for clinical workers): Customer/Service oriented, Excellent communication skills, Ability to prioritize, Ability to work independently, Willingness to learn. + BLS required. Competencies and Skills + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. + Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. + Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. + Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. + Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + No previous experience required. + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. + Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. + Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. + Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. Education + Required High School Diploma/General Educational Development (GED)1. High school diploma or GED. Successful completion of a Medical assistant program and externship (equivalent work experience can be substituted for externship) AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained OR 2. In lieu of a formal medical assistant program, five years' experience as a Medical Assistant AND one of the following certifications or registrations: CCMA, CMA, NCMA, RMA. Certification and/or registration must be maintained Working Conditions + Potential exposure to hazardous materials. + Extend body and limbs to reach items. + Prolonged periods of sitting. + Prolonged periods of standing. + Prolonged periods of walking. Position Medical Assistant- CertifiedLocation Req ID null