Position Summary:
We have an exciting opportunity to join our team as a Medical Assistant. 

The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks, such as scheduling appointments, answering phone calls, and performing data entry.

Job Responsibilities:

Escorts patients to exam roomsCleans and stocks exam roomsMeasures and records patient vital signsObtains and processes blood samples as per NYULH policySupport quality initiatives by following FGP guidelines for collecting and documenting information in the EMRPromotes a positive patient experienceCommunicates effectively with providers and administrative staff, escalates issuesAnswers phone callsReview and respond to basket messagesFollows up on Rx refill requestsAssists physician with patient intake & transcribing visit into EPICPerforms other duties as needed

Clinical & Administrative Responsibilities 

Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as neededFollows guidelines for validating patient medical records when accessing and updating information, including patient name and date of birthAssists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facilityEnsures exam rooms and treatment areas are cleaned per infection control standards after each patientCommunicates the functionality and purpose of MyChart to patients during intakeEnsures the appropriate translation services or equipment is in place before the start of the visit  Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedurePerforms Point of Care testing such as EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in placePreps the appropriate patient encounter ensuring that all relevant information for the visit is up-to-date including bloodwork, radiology images, medications, and past medical historyReviews and imports any “Prepare for your Visit”,  “Outside Information” and patient history before provider encounterWorks with the clinical team to ensure logbooks related to equipment, specimen collection, and other clinical safety measures are followed per FGP standardsSupports best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical).  May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in EpicMaintains patient privacy as it relates to HIPPA standardsHandles appropriate patient calls and documents the outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/ProviderAssists with in basket message management including any necessary tasks related to patient medical advice requests as per best practices
Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient careAssists physicians with procedure and/or set-up according to the specialty where necessary Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed. Effectively communicates as supplies need to be replenishedCleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in placeSupports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipmentReviews appropriate downtime procedures as it relates to patient visit Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc. Partners with administrative and clinical personnel to complete prior authorization, medication refills, and referrals related to patient continuity of careAssists with prescription refill requests by locating requested prescription in EMR, identifying the last patient visit, and tasking RN, LPN, or Provider to evaluate, set up, and/or process for renewalAccompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and document accurately the physician's encounter with the patientList all proper diagnoses and symptoms as well as follow-up instructions and prescriptions as dictated by the physicianDocuments patient orders including laboratory tests, radiology tests, medications, etc.Performs other duties as assigned

Patient Experience and Access 

Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience, during every encounterDrives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign)Greets patients warmly and professionally, stating name and role, and communicates each step of the care/interaction as appropriateWorks collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone, or via electronic messagingProactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriateShares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experienceTakes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles

Minimum Qualifications:

To qualify you must have a High School Diploma or the equivalentCompletion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as the American Association of Medical Assistants (AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA))Competencies: Working knowledge of English is evident in verbal, reading, and writing abilities; other language an assetDemonstrated ability in computer skills. Ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience.

Preferred Qualifications:

MA experience preferred.EKG, phlebotomy, and venipuncture experience preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Langone Florida's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.