Medical Assistant I

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Job duties may vary depending on facility.

Medical Assistants are unlicensed individuals who perform under the direction of a licensed provider basic administrative, clerical, and non-invasive routine technical supportive services.  Non-invasive technical supportive services are defined as simple, routine medical tasks and procedures. Recognizes and reports changes in a patients’ condition. Functions as a member of the multidisciplinary team. Demonstrates investment in the overall forward movement of the unit and the organization. The duties may vary from setting to setting, depending on the size, location, and type. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.

As a successful candidate, you will: 

Prepares for patient appointments by reviewing and updating patient records prior to appointment. Reviews patient record (EHR) to determine needed services and whether referrals are in process or have been completed since last visit.Prepares exam and treatment rooms with necessary instruments prior to patient appointmentGreets patients and escorts them from the waiting room to exam rooms; Completes rooming activity to include vital signs, height, weight, allergies, chief complaint, screening, medication list, and pharmacy information.  Recognizes and reports abnormal results or changes in patient condition to licensed member of care team.Assists provider or nurse upon request during examination / procedure of patient and according to generally accepted medical standards. Practices universal precautions with respect to established safety protocols. Facilitates communication between the provider(s) and patient as needed, including translation as appropriate.Performs basic nursing procedures including thermal applications, non-sterile soaks and applications of simple dressing, perineal care, and urine test. Assists patients with ADLs as indicated.Administers injections as ordered and under the direction of licensed clinical care team member and within scope of practice.Performs phlebotomy and specimen collection, if applicable to the clinical setting.Maintains a safe, comfortable, and therapeutic environment for the patient and their families.Pre-certifies surgical and other procedures, if appropriate. Schedules tests and off-site procedures when necessary.If applicable to the clinic setting, assists providers in procedures. Responsible for adherence to sterile field set-up, sterile technique, and annual competency validation.Maintains compliance with manufacture guidelines to include, but not limited to disinfectant/sterilization and safe handling of instruments/equipmentDisposes of contaminated items according to OSHA guidelines.Handles laboratory specimens according to OSHA and CLIA guidelines.Transmits patient education when appropriate using preprinted education materials, links, etc.Replenishes supplies, stocks, and cleans exam rooms daily. Takes medical stock inventory and communicates supply shortage to Clinical leadershipMaintains company code of conduct and patient confidentiality as regulated by HIPPAAttends annual CPR, OSHA and CLIA training programs as applicable.Attends all staff meetingsAssists with telehealth visits to include but not limited to chart prep, contacting patient prior to appointment, completing virtual rooming process, supporting patient during virtual visit, completing visit wrap-up, scheduling test and off-site procedures where indicated, and charge reconciliation.

Qualifications

Your qualifications should include: 

High school diploma or equivalentGraduate of an accredited Medical Assistant program Basic Life Support for Healthcare providers from the American Heart Association

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.

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