Medical Assistant II-Riley Pediatrics Child Protection Program

Indiana University School of Medicine Child Protection Programs (IUCPP) is a division of the Department of Pediatrics that provides comprehensive, trauma-informed, multidisciplinary clinical consultation for children suspected of maltreatment. The division’s faculty members are all board-certified/eligible in the pediatric subspecialty, Child Abuse Pediatrics. Faculty members support and are supported by an expert team of certified pediatric nurse practitioners, registered nurses, licensed clinical social workers, mastery level health educators, and ancillary staff all dedicated to advancing the care of this vulnerable population and their families. 

Our team offers consultation to health care providers, Department of Child Services (DCS), law enforcement, and other professionals in cases of suspected child maltreatment. Consultations occur telephonically, through photograph/medical record review, and/or with direct inpatient or outpatient encounters depending on a child and family’s needs and nature of the request. Our objective is to provide evidence-based consultations to determine the extent of the injuries a child may present with and whether a medical condition, accidental mechanism, or non-accidental mechanism accounts for a child’s presentation.

Riley Children's Hospital in Indianapolis has an outstanding opportunity available for a Medical Assistant to join the team. This MA will work closely with our RN clinical coordinator to educate, triage, schedule and room patients and families in our out-patient clinics. This position requires constant attention to detail given the sensitive nature of IUCPP patient population and legal implications. Management of all components of job requires constant attention to detail, a capacity for multi-tasking, the ability to prioritize, the flexibility for switching from duty to duty as needed, and the tact and patience to answer the demands of and get along with diverse personalities. 

Of important note, this role in addition to the clinical responsibilities of the MA includes a heavy load of administrative duties when not in clinic.

Full-time/Days/No weekends/No holidays Physical Location/Address of Clinic: Riley Outpatient Center, 575 Riley Hospital Drive Hours: 8:00am- 4:30 with slight flexibility  Previous MA experience required & Current MA certification  Key tasks: in clinic – room patients, stay with patient if caregivers are taken elsewhere for intake, prep rooms, documentation, puts orders in for lab work and radiographic studies.      Clinic time – prep documents, charts, some scheduling, support nurses on team. New enhancements to the MA Career Ladder for promotional opportunities Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! Employee Assistance Program – Counseling at no cost to you We offer Medical, Dental, Vision, 401(K) retirement savings with employer match, Tuition reimbursement and a generous PTO plan

About Us

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all. With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

About the Team

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership. 

AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. High school diploma or equivalent required. Graduation from a Medical Assistant program required. Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC). Knowledge of OSHA, CLIA, and ADA required. Knowledge of ICD-10 and CPT coding required. TB validated (to administer or read) or validation obtained within 6 months of hire preferred. Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire. Knowledge of standard laboratory and medical procedures. Knowledge of insurance plans and third-party payers. Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists. Requires basic math and accurate data collection and entry skills.