The Medical Assistant/Referral Representative works under general supervision and is responsible for processing all outside referrals to the office, as well as any coordination of treatment to the hospital and ancillary services. Maintains accurate records, notifies all concerned parties about the status of pending authorizations in order to facilitate treatment for patients. Functions as Check-Out Receptionist and provides back up support to the front office. Also fills in and performs various patient-specific job duties. Must have knowledge of each clinical task assigned. Must keep updated on any changes made within the Medical Assistant scope of practice. May be requested to float between departments and periodically travel. Process all outside referrals including HMO and PPO, maintaining accurate records, and notifying all concerned parties of the outcome as required.