Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Provides follow-up contact with patient, as appropriate, to ensure compliance with recommendations-medications, lab/x-ray, specialist visits, PCP visits, dieticians, CDE, etc.After visit, reviews summary with patients, when appropriate; develops a workflow to ensure smooth transition of care for patients.Collaborate with the patients, physicians and other care team members assessing the patients' progress toward individual health care goals.Seeks guidance from interprofessional health care team, when needed, and applies feedback to improve patient outcomes. Follows channels of communication for effective problem solving.
SERVICE ESSENTIAL FUNCTIONS
Prepares patients for examination and treatment by escorting them from the waiting area to the exam room.Provides care to patients assigned within department, defined limits. Practices in a manner that is congruent with cultural diversity and inclusion principles. Anticipate the needs of the specific patient population.Obtains and documents vital signs, chief complaints, medication reviews, medical and social history.Educates patients about self-management tasks they can undertake to gain greater control of their health status.Applies expected behaviors and actions which contributes to department score for patient satisfaction.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation.Assists with care coordination with hospital, ER, consulting physicians and/or community resources, when appropriate, to including handling of triage patient calls.Prepares, cleans and maintains exam and treatment rooms. Assists with maintaining, cleaning, and stocking of equipment and supplies as established in assigned department.
FINANCE ESSENTIAL FUNCTIONS
Assist with patient care in the health care continuum to achieve optimum outcomes in a safe and cost-effective manner.Manages time effectively and prioritizes daily tasks, minimizing incidental overtime, seeking assistance as appropriate. Uses resources efficiently; does not waste supplies.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSIdentifies own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Participate in professional development activities. Completes and updates My Development plan (MDP) on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Completion of one year in Novice I program or a Medical Assistant Externship programHealth care experience preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
RMA - Registered Medical Assistant (AMT) ORCMA - National Certified Medical Assistant (NAHP) -- American Association of Medical Assistant ORCMA - National Certified Medical Assistant (NCCT) ORCAAMA - Credentialed member, American Academy of Medical Administrators (AAMA) ORCCMA - National Certified Clinical Medical Assistant (NHA) OREMT - Emergency Medical Technician - State Certification ANDBLS - Basic Life Support (AHA)
LICENSES AND CERTIFICATIONS - PREFERRED
CPT - Phlebotomy Technician Certification KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesKnowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instrumentsSkill in developing and maintaining clinical quality assurance to maintain accurate medical recordsAbility to interpret, adapt and apply guidelines and procedures; ability to use good reasoning and judgmentAbility to establish and maintain effective working relationships with patients, medical staff, co-workers and the public; ability to work with peers in a team situationProvide safe patient centered, compassionate and competent care, ability to obtain vital signsCompletes required continuous training and education, including department-specific
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform YesScrubs YesBusiness professional NoOther (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
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Houston Methodist is an Equal Opportunity Employer.
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