Healix Infusion Care is seeking a Medical Assistant Receptionist to assist patients to work alongside our nursing and market teams in an Ambulatory Infusion Center setting in Ellisville, MO.
As a Medical Assistant Receptionist at Healix Infusion Care, you'll have the opportunity to deliver patient services in a fast-paced, entrepreneurial setting. We use advanced technology to provide infusion care to our patients in a comfortable, med spa-like environment that truly puts the patient first.
At Healix Infusion Care, we understand that the patient experience is critical to the success of our centers. That's why we've gone the extra mile to create retail locations that are warm, welcoming, and fully equipped with all the amenities our patients need to feel at ease. From nourishment bars with snacks and drinks to heated recliners, every detail has been carefully considered to ensure our patients' comfort and satisfaction.
Healix Infusion Care is a division of Healix, LLC, an industry leader with 35 years of experience supporting physician in-office infusion centers. You'll have the opportunity to be part of a team that is committed to providing the highest quality care to our patients. If you thrive in a fast-paced environment and are passionate about delivering excellent clinical care, then we encourage you to apply to join our team today.
Our company values professionals who possess a strong work ethic, ability to engage with and foster positive relationships with physicians, case managers, and other referral sources. Our team collaborates with local and corporate partners to drive our company core values to deliver exceptional care designed with patients in mind!
Job Title: Medical Assistant Receptionist
Location: Ellisville, MO
Hours: 8:30am - 5:00pm
Responsibilities
Access referral/order information from community physicians via fax or email, contact patients to confirm location of services, and input patient and order data into our proprietary EHR. Schedule patients at Infusion center based on treatment duration and clinical staff schedules. Answer incoming calls, and relays patient request and questions to clinical staff, when necessary. Calls patients prior to appointment date to confirm appointment and time; update insurance information. Communicate patient financial responsibility to the patient and all applicable staff. Scan and file patient consents and other information into patient records. Assist with collection and posting of patient payments. Communicate effectively with insurance companies, providers, pharmacies, and patients regarding insurance verification, benefit coverage, prior authorizations, and payor guidelines. Verify patient eligibility and benefit coverage timely utilizing phone or online resources. Ensures all pertinent medical documentation is accurate and present prior to authorization submission in timely matter via payer specific portals and vendors. Follows up with pending authorizations on a regular basis to obtain the current status or to be informed of any action needed in order to obtain the authorization approval. Communicates any authorization denials to the appropriate staff. Ensure all necessary documentation, authorizations, and verifications are complete to ensure insurance billing can be completed effectively, prior to patient appointment. Exhibit and manage excellent turn-around time in order to ensure timely scheduling of patients.About Us
Healix Infusion Care is a subsidiary of Healix, LLC, a leader in providing infusion services for physician-owned and ambulatory infusion centers nationwide. Focused on patient and physician peace of mind for 30 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.
At Healix, we manage Ambulatory Infusion Centers, servicing patients with complex chronic conditions. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our patients.
As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.
Qualifications
Requirements
One year experience in a medical office setting with front office duties preferred. Prior experience with medical order entry or insurance verification is preferred. In lieu of prior medical office experience, candidates with one to two years’ experience in a customer service role will be considered. Knowledge of medical terminology and HIPAA regulations preferred Excellent customer service and verbal communication skills Ability to work independently, problem solve, and multi-task in an office-based setting. Must be able to function in a fast-paced environment. Proficient in Microsoft office products: Outlook, Excel, Word, Teams EMR and other medical software experience preferred. BLS/CPR certification is a plus. Medical Assistant certification preferred
EQUAL EMPLOYMENT OPPORTUNITY
We are an Equal Employment Opportunity employer committed to providing equal opportunity in all our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, training, leave of absence, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Healix has a non-discrimination policy and complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the Company has facilities.