POSITION SUMMARY

Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms and applications to provide and support best practices/protocols, value-based care, supporting, implementing, and demonstrating the Core Values of ProMedica: Compassion - treat each and every patient and co-worker with respect, integrity, and dignity. Innovation - search to find a better way and embrace changes. Teamwork - become a member of an inclusive team of diverse and unique individuals who collaborate to meet the ongoing needs of our patients and communities. Excellence - strive to be the best in all we do; we value lifelong learning, practice continuous improvement, and provide exceptional service in living our Mission.

 

ACCOUNTABILITIES

1. Anticipates and prepares the patient, clinical equipment, and supplies for the visit.

2. Prepares the patient for the visit by gathering base line data from the patient, documenting reasons for the visit and obtaining vitals/office testing.

3. Accurately obtains vital signs (temperature, pulse, respiration, blood pressure). Understands normal vital signs, and reports variations, if present.

4. Medication reconciliation, pill counts, and fill meds as ordered by the providers. Assists with injections in the office and goes with the physician to the OR for procedures.

5. Collects routine specimens when necessary.

6. Narcotic agreement as needed.

7. Observes, reports, and records patient appearance and condition. Understands physical, emotional, and mental changes in patient condition, and reports appropriately. Provides one-to-one care as assigned. Documents appropriately, in the medical record. Uses correct forms, as well as appropriate terminology and abbreviations. Documents care given and signs appropriately.

8. Demonstrates knowledge of routine patient supplies and equipment. Safely utilizes equipment to assist in patient needs and care delivery. Obtains supplies and equipment from other departments, as requested. Cleans and returns equipment to proper locations or departments.

9. Maintains clean and neat patient beds and rooms and unit areas. Maintains safe and comfortable patient environment.

10. Provides excellent patient service by documenting information accurately, promptly, and legibly in order to meet regulatory requirements. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.

11. Demonstrates clinical knowledge and focuses on customer service to answer and triage patient telephone calls. Records complete and accurate messages and obtains necessary instructions from providers and nurses, etc. when appropriate.

12. Communicates professionally with patients, providers, and co-workers at all times.

13. Provides for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and reports any potential equipment malfunctions or safety violations.

14. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork.

15. Demonstrates stewardship of practice finances through efficient utilization of practice resources such as medical supplies, office supplies and time management.

16. Actively participates and is engaged in staff meetings.

17. Performs other duties as assigned that support core values.

18. Population Specific Competencies:

a. Registration, Scheduling, Billing

b. Check in check out knowledge

c. Coordinate schedules with surgery as applicable

d. Be able to perform and or assist in Urine collections, cleaning equipment, ordering supplies etc.

e. Assist with wound vacs, wound dressings as applicable

f. Vital signs