Title: Medical Billing – Revenue Cycle – Claim Prep and File-Call Center Work Location: Remote / In Office Pay: 16.00    JOB SUMMARY  The Medical Billing – Claim Prep and File Call Team Representative will be responsible for various areas within the Claim Prep and File Team. Duties can include: Working with patients and patient families via telephone communication to verify demographics, insurance including health insurance, first party coverage and third-party liability Update patient transport record when updated information is obtained Assist patients by answering Pre-Billing questions Work as a team to meet team goals and deadlines HOURS/WORK SCHEDULE Fixed Schedule - Monday – Friday 8:00am CST – 5:00pm CST ESSENTIAL FUNCTIONS/DUTIES  Provide Excellent Customer Service Manage inbound and outbound call volume Work to achieve team and departmental goals Identify patient’s needs, clarify information, research every issue and provide solutions Work effectively as a member of a team Communicate clearly and concisely, both orally and in writing Serve as a “champion” for best practices within our “I-Care” Cultural Pillars. (Integrity / Compassion / Accountability / Responsibility / Excellence) Process mail Skip Tracing Other duties as assigned QUALIFICATIONS  Required Experience:  Minimum of one (1) year in a call center environment Excellent customer service Ability to work Independently or as an active member of a team Knowledge and experience of computers and related technology, at an intermediate level Customer focus and adaptability to different personality types Must possess professional verbal and written skills Proficient in Word, Excel, Office 365 Be able to multi-task Preferred Experience: Minimum of one (1) year working in a customer service position Education:  High School diploma or equivalent    Skills:  Ability to define and identify problems, collect data, establish facts, and draw valid conclusions Ability to respond to inquiries or complaints from customers in a positive and productive manner Ability to gather data, compile information Ability to use independent judgment and to manage and impart confidential information Ability to multi-task, set priorities and manage time effectively Ability to work in busy and stressful environment Why Choose Air Evac Lifeteam? As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.. Learn how our  values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.