Central Collections Coordinator

Status: Full-Time

Location: 25117 SW Parkway Ave. Wilsonville, OR (hybrid role)

Compensation:  Commensurate with experience

Avamere takes pride in creating a working environment that is welcoming, supportive, and fosters a collaborative culture for our employees. To support the health and wellness of our team members, Avamere offers a competitive benefits package, including medical, dental, and vision insurance; supplemental and whole life insurance; short- and long-term disability; paid time off (PTO) with annual rollover; 401(k) retirement plans with employer match; employee assistance programs (EAPs); tuition reimbursement; corporate discounts; and payday advances through UKG Wallet.

Avamere is proud to support our team members who have been providing outstanding care and support to our patients and residents on the frontlines throughout the COVID-19 pandemic. We offer all our Oregon employees access to low-premium, low-deductible health plans through the Essential Worker Healthcare Trust that includes a significantly shorter benefits waiting period.

Duties and Responsibilities:

Accounts Receivable: Manage the business office systems in accordance with Avamere policies and procedures including completion of daily, weekly, and monthly tasks and non-negotiables. Perform routine billing process by ensuring billing is set up, billed, and collected timely and accurately. Ensure payer tree accuracy for all new admissions and payer changes as well as insurance verification upon admission and year end. Identify, research, and correct billing discrepancies timely and communicate with the administrator and regional support to problem solve and collect on difficult accounts. Applies knowledge of skilled nursing insurance billing including but not limited to Medicare, Medicaid, private insurance, HMOs, and co-insurances. Stays current with facility contracts along with industry changes, covered charges, and billing practices. Communicates with residents and/or responsible parties regarding bills and financial obligations per collection policy. Participate in monthly A/R review and complete necessary reports as required. Complete the month-end close within the designated timeframe by utilizing the month-end daily task form and month-end checklist. Expectations for the month-end process include bad debt logs, refund tracking logs, adjustment logs, triple checks, etc. Maintains accurate and up-to-date records of business office functions including accounts receivable (A/R), accounts payable (A/P), admissions and census numbers, resident insurance information and financial files, bank deposits, petty cash, and resident trust accounts. Engage as part of the management team by actively contributing to problem-solving, decision-making, center, and company-wide initiatives, and attending management team meetings such as stand up, triple check, utilization review (UR) quality assurance performance improvement (QAPI), and other meetings as required. Accounts payable Process and verify payment of invoices on a timely basis including verifying purchase orders and invoices match. Verify invoices received for quantity, unit price, extensions, and discounts. Forward invoices to appropriate department personnel for approval for payment. Code invoices with appropriate chart of account number to assure that expenses are distributed to the correct expense account and vendors. Communicate with suppliers/vendors concerning errors or questions on invoices. Perform functions of computer/data processor efficiently and adequately. Maintain and secure usernames and passwords. Stay up to date on all programs and software that are utilized by Avamere. Ensure that resident admission contracts are signed and appropriately filed per BOM admission checklist.

Qualifications:

3 years of SNF billing experience is required, including Medicare, Medicaid, and HMOs. Must possess, as a minimum, a high-school diploma or its equivalent. Proficient in Microsoft Word, excel, email, and teams.

Avamere Living is an Equal Opportunity Employer and participates in E-Verify.