Medical Billing-Revenue Cycle - Medicare Claim Status Follow-up Remote or On-Site $16.00/hour This role is bonus eligible Work Schedule: 40 hours a week Mon-Fri 7am-7pm Job Summary The Medicare Claim Status Follow-up position is responsible for timely follow up of claims filed to Medicare Part B and Medicare Advantage. This role requires someone who has strong communication skills and can professionally drive claims to resolution. This position will also require the individual to be compassionate when working with the patients. Essential Functions/Duties Make outbound calls to obtain claim status. Take inbound calls assisting customers with billing inquiries. Gather, analyze, and identify claims issues that are keeping the claim from processing in a timely manner. Accurately document all billing activities. Qualifications: Required Experience Must be fluent in English Full-time experience in a position with direct responsibility for delivery of patient accounting services, healthcare billing and follow-up services Minimum of 50 words per minute (typing) Knowledge and experience of computers and related technology, at an intermediate level Must possess empathic and professional written and verbal communication skills Knowledge and experience of computers and related technology, at an intermediate level Knowledge and understanding of payor Explanation of Benefits Preferred Experience Minimum of 6 months of work in a call center environment Minimum of 6 months of customer service experience Education High school diploma GED Or significant, relevant work experience EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Why Choose Air Evac Lifeteam? As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.