Medical Billing – Revenue Cycle – Claim Prep & File Call Team - Government Location: Remote or On-Site Hourly Pay: $16 This position is bonus eligible Work Schedule: Full-Time, 40 hrs/wk, M-F 8am-5pm CST JOB SUMMARY The Medical Billing Revenue Cycle Claim Prep and File Call Team Representative: Works with patients and patients’ families to verify demographics and insurances including health insurance, first party coverage, and third-party liability. Updates patient transport records when updated information. Assists patients by answering pre-billing questions. Works with team members to meet team goals and deadlines. ESSENTIAL FUNCTIONS/DUTIES Managing inbound and outbound call volume Identifying patients’ needs, clarifying information, and researching issues to provide solutions Processing mail Skip Tracing QUALIFICATIONS Required Experience: Minimum of one (1) year experience in a call center environment Excellent customer service skills Ability to work Independently and as an active member of a team Knowledge and experience of computers and related technology at an intermediate level Customer focus and adaptability to different personality types Professional verbal and written skills Ability to multitask, set priorities, and manage time Preferred Experience: Minimum of one (1) year working in a customer service position Preferred Education: High school diploma GED Or significant, relevant work experience Why Choose Air Evac Lifeteam? As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: https://www.globalmedicalresponse.com/docs/site/non-discrimination Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off