Apicha Community Health Center’s mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase “we care” embodies everything that Apicha does. Whether it’s our approach to otherized people, the LGBTQ+ community, individuals living with HIV/AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect. “We care” is what we live and breathe; it’s an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others. Position Summary: We're looking for an organized professional full-time Medical Case Management Manager for our Manhattan location. The ideal candidate is someone who is able to interact with all levels of external and internal customers with a high level of professionalism. Job Responsibilities: People Management - provide day-to-day operation oversight of the medical case management staff. Direct Care - ensure that issues/concerns encountered or raised at/by the patients are resolved; to ensure smooth operation of the medical case management, including troubleshooting any crisis with clients, grievance, complaint, etc. with patients and/or team. Project Management - create and maintain up to date clinical supervision logs. Quality Assurance and Quality Improvement - perform quality assurance and quality improvement activities. Collaboration and Outreach - facilitate on-going care team communication for betterment of patients. Qualifications: + Advanced degree in related field (i.e. health, nursing, mental health, or public health) with 3 years of full-time experience in related field required. Bachelor in related field with 5 years of full-time experience in related field may be considered. + Two (2) years of supervisory experience to paid staff preferred. + Experience working with target populations strongly preferred: individuals with Serious Mental Illness, substance use disorders (SUDs), immigrants, LGBT and/or high risk of or living with HIV/AIDS. + UAS-NY certification required within 1 month of hire. + Appreciation of and commitment to Apicha’s mission and values. + Excellent MS Office skills (Outlook, Word, Excel, PowerPoint). + Ability to work effectively in both a collaborative as well as individual setting. + Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and culturally competent in representing Apicha CHC. + Excellent customer service skills to assist in resolving any issues. + Strong verbal and written communication skills – for both internal and external communications At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few. We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation. If this sounds like the place for you, please feel free to apply today!