We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. **Working Arrangement** Hybrid **Job Description** **_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._** **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Description:** _We’re looking for a_ **_Mandarin Claims Senior Associates_** _to join our New Business, Underwriting, and Claims team at MBPS. In this role, you are expected to input, analyze, and determine the amount payable of medical claims made by Manulife Hong Kong Policyholders based on policy provisions and operating guidelines._ _Have the skills and knowledge for the job? Learn more about the opening below!_ **Key Responsibilities:** + Input, analyze, and determine the amount payable of medical claims made by Manulife Hong Kong Policyholders based on policy provisions and operating guidelines + Ensure completeness of all submitted documents and obtain missing information and invoices from medical providers as necessary + Process and capture information to system according to established methods and procedures + Perform thorough checking for every case and eliminate financial errors + Render overtime work on a daily basis during high volume week **Qualifications:** + Bachelor's Degree holders are welcome to apply, no prior experience is required + **High proficiency in Mandarin is required, in both reading and writing** + Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) + Minimum Skills to Hire/Must Haves: + Experience in medical adjudication, claims processing, data entry, and back-office support + Proficiency in Microsoft Office applications (Word, PowerPoint, Excel) **_Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_** **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong. **Manulife is an Equal Opportunity Employer** _At Manulife_ _/John_ _Hancock_ _, we embrace our diversity. We strive to attract,_ _develop_ _and_ _retain_ _a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment,_ _retention, advancement_ _and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,_ _colour_ _, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law._ _It is our priority to remove barriers to_ _provide_ _equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process_ _._ _All information shared during the accommodation request process will be stored and used in a manner that is consistent with_ _applicable laws and Manulife/John Hancock policies_ _. To request a reasonable accommodation in the application process, contact_ _._